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About us

Our experience is what makes us different

Answer-4u’s reputation as the UK’s leading Telephone Answering Service certainly didn’t happen overnight. Our journey started over ten years ago and the quality of service principles we set out from day one, have been meticulously maintained throughout the continuous growth of our business.

We train all our telephony staff to treat your client’ calls as if they are our own, offering a warm, friendly and personable approach that creates a genuine lasting impression of your company’s professionalism to your valuable customers.

All of our clients’ calls are answered via our very own 24/7 UK Call Centre located in Nottingham City Centre, so we can 100% guarantee the quality of the service you receive at all times.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in business since 2004, Answer-4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our People - People you and your customers can connect with...

Mark Menhennet - Managing Director

Mark Menhennet, co-founder of Answer-4u has over 20 years’ experience in the Client Contact Centre industry and provides an energetic hands-on approach that his team can always rely on. Always available for advice when needed, Mark’s inspiring principles to provide the very best in Customer Service have formed the basis of Answer-4u’s business ethos for over 10 years.

Sarah Menhennet - Finance Director

Sarah co-founded Answer-4u along with her husband Mark in 2004 and with the help of her finance team, has shared enthusiasm and expertise to both the business as a whole and its loyal clients from day one.

Always having a finger on the financial pulse of the business, Sarah provides the confidence that when it comes to numbers – no one does it better!

David Chapman - Customer Service Director

David is the brother of fellow Director Sarah Menhennet and is also one of the original co-founders of Answer-4u. Having worked with Managing Director Mark within the Client Contact Centre Industry, they both decided over 10 years ago that their experience and enthusiasm would be better served at a company of their own and the ongoing success of the business is testament to the wisdom of that decision. David and his team of highly motivated Customer Service Managers only aim in life it seems is to make our clients day to day requirements their number one priority. Always adaptable and with a solution based approach, we know our clients appreciate David’s wealth of experience that enables him to pass on valuable help and advice when needed.

Stuart Wilson – General Manager

Fresh from his experiences of working within the pharmaceutical industry in the USA, Stuart is a relatively new addition to the Answer-4u fold having joined late in 2012. Stuart’s vast experience and business acumen allowed him to make an immediate impact within the business however. His role as Answer-4u General Manager is as varied as it gets but his peers know that his professional yet friendly approach always adds a valuable contribution to the business and its clients. It’s just a shame that no one has ever heard of the 80’s pop stars he listens too. “I was cool once” is his favourite line.

Sarah Fry – Corporate Sales Manager

When you first make contact with Answer-4u, chances are you will speak with Sarah or one of her sales team. Sarah has a natural ability to communicate even the most complex telephony solution in a way that clients appreciate and can relate their industry too. Making a client feel comfortable that Answer- 4u can help their business achieve their goals is her priority and although our clients don’t see it, it’s always done with a smile on her face.

Luke McGrane – Head of IT

Answer-4u has always been at the forefront of technological advances within the Telephone Answering industry and this wouldn’t have been possible without the continued input from Luke and his team of IT professionals. The ability to develop bespoke telephony solutions on behalf of clients in-house has enabled the company to stay ahead of the competition and provides an unmatched level of customer satisfaction. Contrary to stereo-type, our very own “IT Crowd” are really a bunch of “fun-guys” that are always ready to help. “Turn it off then back on” is never a solution!