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Testimonials

From SME's to Large Corporate Clients, Answer-4u provide Telephone Answering Services to many highly delighted customers.

  • Medstrom Healthcare

    http://www.medstrom.co.uk

    Founded in 2006 Medstrom has successfully positioned itself as a leading supplier of stainless steel medical equipment to the NHS, focusing in particular on specialist trolleys, infusion stands and other bed accessories. At the beginning of 2010 Medstrom took over the management/servicing of beds/mattresses within several hospitals with the UK.

    Answer-4u Corporate set up an Out of Hours Telephone Answering Support Service which handles various types of calls for Medstrom’s clients which include call outs for repairs and faults, new orders, product removal and general calls

    A bespoke script was setup to capture the caller’s details and Fault/Order information. Individual web based calendars are used to hold contact details for the on call technicians. These are available to access and update at any time by Medstrom ensuring the call out procedure is always accurate.

    Testimonial from Dawn Hutchinson – Operations Representative at Medstrom:

    "Since we started working with Answer-4u Corporate, they have constantly strived to meet our ever changing needs in a timely and cost effective manner. Our business needs often require us to make changes to our scripts quickly and Answer-4u Corporate have always been extremely helpful. Their staff are always professional and I would have no problems in recommending this company…."

    Dawn Hutchinson
    Medstrom Healthcare
  • Connexus Claims Solutions

    http://connexusclaimssolutions.co.uk

    The Connexus Group approached Answer-4u Corporate back in April 2009 requiring an out of hour’s reception/call out handling facility. Connexus provide services to many leading Insurance Brokers, Insurance Companies and Intermediaries and they specialise in Private Client and Commercial claims services, it was therefore essential that their chosen provider was professional with a proven and consistent Telephone Answering Services delivery record. ICS provide a bespoke solution to The Connexus Group which ensures that they remain in touch with their clients, 24/7 365 days a year.

    Testimonial from Chris Edwards – Manager at Connexus Claims Solutions:

    “Answer-4u Corporate have been providing us with a truly effective out of hours Telephone Answering Service for almost 3 years; this enables us to keep in touch with our clients around the clock. We would have no hesitation in recommending their service…..”

    Chris Edwards
    Connexus Claims Solutions
  • Kindertons Limited

    http://www.kindertons.co.uk

    Kindertons provide accident management and replacement vehicle solutions to innocent parties involved in road traffic accidents. They pride themselves on offering a friendly and efficient service with a view to removing the stress and inconvenience any accident inevitably causes.

    Testimonial from Mick Murphy – New Claims Manager at Kindertons:

    “We approached Answer-4u Corporate as we knew they had a reputation for providing quality Telephone Answering Solutions. From the initial set up process we have been impressed with the service we have received. Not only do they answer our calls professionally but they also provide pro-active solutions to help our business grow. I would thoroughly recommend them to anybody who wanted a similar service”

    Mick Murphy
    Kindertons Accident Management
  • Lok’nStore Group plc

    http://www.loknstore.co.uk

    Lok’nStore, provide self storage for businesses, domestic self storage for householders & affordable self storage for anyone who wants good value & flexible storage in dry, clean & secure storage facilities.

    Testimonial from Neil Newman – Sales Manager at Lok’nStore:

    Having used (and been disappointed with!) other call handling companies in the past, we approached Answer-4u Corporate. We have been really pleased with the way our Account Manager has shown an interest in our business and is constantly looking for ways to improve their service to us without us having to ask. We are very happy with the service provided and we would have no hesitation in recommending Answer-4u Corporate to other businesses.

    Neil Newman
    Lok’nStore
  • Mobile Digital Marketing Agency

    After extensive research into the telephone answering industry we soon came across Answer-4u. We were so impressed with their website it prompted us to make our initial enquiry and weren’t left disappointed. From the point of our first contact we felt assured we were selecting the right partner to handle our call answering requirements.

    12 months on and we continue to use Answer-4u to handle our inbound calls, reply to customer emails and also make any necessary outbound calls on behalf of the company. They are essentially the first line of contact for all of our customers. Answer-4u’s team of professional agents will access our web portal in order to locate customers quickly and efficiently. With Answer-4u’s help, we have found the integration between our own in-house CRM system and Answer-4u’s technology to be seamless.

    Having Answer-4u acting as our customer support frees up our management teams time meaning that they are able to liaise with our partners and deal with the administrative duties saving us both time and money.

    We have been so impressed with the levels of service that Answer-4u provides we have had no hesitation in recommending them to our business contacts.

    Robert Morley
    Mobile Digital Marketing Agency
  • Gleaming Oven Cleaning Company

    http://www.gleamingoven.co.uk

    Gleaming Oven Cleaning Company provides a domestic oven valeting service across the whole Manchester district. Designed for the specific kitchen appliance cleaning needs of families, property letting agents, busy professionals and commercial premises, GOCC are members of the Association of Approved Oven Cleaners and as such adhere to high professional standards in both quality of service and safety.

    Answer-4u Corporate were approached to help handle all incoming customer calls on behalf of GOCC utilising a bespoke Diary Management Service which was built to their exact requirements. The call handling script identifies the source of the advertising the customer used prior to the call, gives them a quotation based on a series of qualifying questions and then allows them to book an appointment for the service based on current availability via a shared Google Calendar.

    Testimonial from Barry Biggs – Managing Director, Gleaming Oven Cleaning Company.

    “I first approached Answer-4u with a view of using their entry level message taking services but soon realised there was so much more my business could achieve using one of their bespoke packages. I found Answer-4u Corporate to be extremely pro-active with their delivery of the Diary Management Telephone Answering Solution for my business. By offering valuable and insightful advice on how our requirements could be handled both professionally and efficiently, I always felt confident that my customers would be in good hands and my business would benefit as a result. I would have no hesitation in recommending their Diary Management Services to other businesses”

    Barry Biggs
    Gleaming Oven Cleaning Company
Rated 5 stars on Trust Pilot

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