Answer-4u's Answering Service Packages have been a major contributor to improving the overall productivity of our company. It saves our Bullion Advisors time, as they are given precise details about the nature of each and every call that Answer-4u take on our behalf, so they can make sure they have all necessary information to hand when they return the customers call.
In addition, the Call Answering Service provided is invaluable for us at certain times of the year, even during normal business hours. For instance, whenever there is a sharp fluctuation in the price of gold, we receive unpredictable spikes in call volumes from our customers, far more than our own staff can deal with, so having Answer-4u there to help deal with our call overflows for situations like that is very reassuring.
At Scratch Repair Group we work within a variety of different industry sectors, offering a market leading scratch removal system which guarantees the removal of all scratches from glass.
We decided to explore the idea of using a Professional Answering Service back in 2009, as we wanted to make sure our phone lines were covered when we were busy running the business, but we didn’t need a full time member of staff and the salary and management that goes with employing someone.
We made the decision to place our business with Answer-4u, because when I first enquired about using the Virtual Answering Service I found them both professional and responsive and they have continued to manage my account in the same fashion.
Using Answer-4u allows me to keep overheads down without relinquishing the level of service I wish to provide to potential customers.
From my experience I consider Answer-4u to be an effective alternative to hiring another employee. I would definitely recommend the service to other companies within my industry.
Ever since a colleague recommended I use the Answers-4u service, I have never looked back! The account was setup very quickly and the Virtual Answering Service teams have been professional and courteous throughout.
My patients are happy that there is always a human voice at the end of a telephone line even in the evenings and weekends. My secretary and I get all the messages instantaneously and can act accordingly. I can't fault the service at all and have recommended Answers-4u to all my colleagues!
We came to Answer-4u through the recommendation of a business associate. The service right from the start was superb and within a few days we were up and running. I really appreciated the personal association you get with a dedicated account manager and the fast, simple, pain free process that it took to set the service up.
Now we are onboard, we find the quality of the 24 hour Answering Service is amazing with some of our clients even commenting on how professional our reception staff sound! With this great service and competitive prices, for us there is only one "answer" to who takes the overspill of our calls - and that’s Answer-4u!
I have been using an Answering Service since 1996 as I felt that as a small business just starting out I was not always available to take calls. I found it very frustrating that even if I recorded a nice professional message people would still not leave a message on the phone and if they did the quality of the playback was not so great or they forgot to leave their phone number which was very frustrating!
Answer-4u is the second Telephone Answering Service I have used as I feel they are approachable and good value for money, what’s more they value the small business which some other Answer Services only want the big guys!
I feel that using the service of Answer-4u is my life line – I do not feel chained to the desk as I know my customers are in capable hands with their staff. I have had many comments from customers saying what helpful “staff” I have which is just what I want them to think!
The set up was very painless and I can be a techno shy when it comes to different things, the instructions were clear to follow and if I have a problem I will call them. All I had to do is provide a “script” for them to work from which over the years has changed slightly to capture the right information I required.
I feel by having an account manager (Charlotte) has been the key to making the process run smoothly. Any changes I need to make I always go through her and she implements them straight away.
So if you are a small company and you are looking at using an Answering Service I would highly recommend answer-4u for their professionalism and value for money. I have done many hours of research looking for the right firm to represent me and I will continue to use them for the foreseeable future as they are the best out there!
I run a busy IT support firm where I have to travel all over London on call outs to home and business customers. Most of my day is spent under a desk fiddling with computer cables, or in a meeting with a client, or stuck in the underground, which usually makes it impossible for me to answer direct phone enquiries.
A service like Answer-4u is the perfect solution for someone like me and my engineers who are constantly on the go. Answer-4u answers all our calls and sends details to us via email which we get alerted to immediately and just works for us.
Since using Answer-4u my life has been so much easier. I can get on with running my business, knowing they will answer my calls in a professional and friendly manner and immediately send me the details of the enquiry for me to take care of.
Set up was more or less easy. They talked me through anything I didn't understand, answered any questions I had and their customer service is excellent. I filled in a couple of forms and was up and running the same day.
Many customers are so unaware it’s an Answering Service and refer to agents as 'receptionists' which is a compliment in itself.
We have used Answer-4u for a number of years and during that time we have remained 100% happy with the call answering service they provide for our business. The Answer-4u team handle our complex scripts extremely well and the company as a whole has proven itself to be very reliable and (most importantly) useful.
Professional telephone answering is extremely important to us as a company so we make a point of making test calls intermittently to check on the quality of Answer-4u’s call handling. I’m pleased to say we haven’t had one single instance where the quality of service was anything less than professional!”
We started using Answer-4u in 2013 after moving to offices that didn't have a Telephone Answering Service.
Like most small businesses, we have found that the use of a trustworthy outsourced call handling solution is essential to help cover our busy phone lines, offer our clients out of hours support and simply answer the phone when members of staff are unavailable during the day.
In the web design industry, leads are infrequent but of high value, so one missed enquiry could potentially cost the business thousands of pounds and have a huge impact on our bottom line.
Before using Answer-4u we had some negative experiences with other less professional organisations including issues with messages being taken incorrectly leading to lost opportunities. However, we have been very impressed by Answer-4u's service in comparison and have rarely encountered any problems in nearly two years of using them. Any issues that have come up have quickly and efficiently been dealt with by our account manager.
We are paying only a fraction of what we were previously so it's fair to say the service is excellent value for money. I can therefore highly recommend Answer-4u.
We have found the telephone answering services provided by Answer-4u to be very beneficial as they allow us to continue to be there for our patients even when the practice is closed.
From the feedback that we have received, patients have been very happy with the service saying that the operators are always very polite and helpful; I think they much prefer to hear a voice at the end of the phone rather than an answering machine.
I looked at various options but those offered by Answer-4u were the best by far.
The ease of setting up the service from initial enquiry to going live was outstanding and I received great service throughout. Sarah who I dealt with was brilliant, reliable, informative and extremely helpful.
I'd highly recommend Answer-4u to any new or existing business.
We setup the service to cover our out of hours calls and busy periods and as soon as the messages started flying in we realised how many calls we could have been missing out on without it in place.
The service is excellent, it was easy to setup and is very easy to use. Our patients will now have their calls answered straight away whenever they call and are happy to leave a message knowing that it will come directly to us and this allows us to prioritise our call backs to ensure all of our patients needs are met.
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