Telephone Answering Case Studies
Case studies are sometimes chosen to conceal as much as they reveal, but the examples below are real business situations where Answer-4U's telephone answering and virtual reception services have enabled businesses to operate more effectively, increase customer satisfaction and save money.
Small Business Phone Answering
Fiona Muirhead has a small business, Saffron Winds, selling fashion, accessories and jewellery sourced mainly from Asia. Fiona spends a lot of time away on purchasing trips, so need an answering service to cover her absence and found Answer-4U suited her needs perfectly.
Case Study - Saffron Winds
24/7 365 Telephone Answering Service
There are many reasons for organisations to need their telephones to be answered 24 hours a day, 7 days a week. Some may need to provide sales or support functions over night and at weekends and even the most sophisticated answering machine is not the solution. There is nothing to compare with speaking to a friendly human operator if you have a dental/medical/plumbing or electrical emergency, and nothing more frustrating than getting a machine at the end of the line.
Case Study - London Local Authority Pest Control Service
Out of Hours (OOH) Virtual Reception Services
There are a number of benefits that a company can receive when out sourcing their workload. When you are offering services for un-sociable hours, having a virtual reception will prevent calls from being missed. By sub-contracting your out of hours call handling to an experienced telephone answering service, you can reap the benefits in terms of cost and efficiency.
