Testimonials

The hotline service provided by Answer-4u is seamless. They provide the level of responsiveness to our clients that we expect from our own staff. I often call the office at odd hours of the day or night and even I can’t tell whether it’s one of our people or whether the call has been picked up by Answer-4u!...

Colin Jones

Intelligent Counting

We started to use Answer 4u so that our patients could leave a message when the practice is closed,with a real person rather than an answer machine. We were surprised when we started to log the times people where calling the practice, potential new clients might call the practice at 11.00 at night to leave a message, so it is great surprise when they get through to a real person who takes their name and number and then e-mails the message to the practice so we can call then 1st thing
the next morning.

For emergency patients, Answer-4u sends a text to the person on-call so that they can be called to arrange a visit with the emergency dentist.

All in all we've found the service to be a great addition to improve the service we offer all our customers.

Andrew Moore

Advance Dental Clinic

Since we started using the Answer-4u service we have been very impressed with the service, the staff are professional and very helpful. As we are a small business we cannot always bein the office to take calls, Answer-4u has been invaluable in answering our calls and ensuring we get the messages promptly, this in turn gives us a very professional image.

Steve Staley

Vision Advertising

I have been using an answering service since 1996 as I felt that as a small business just startingout I was not always available to take calls. I found it very frustrating that even if I recorded a nice professional message people would still not leave a message on the phone and if they did thequality of the playback was not so great or they forgot to leave their phone number which wasvery frustrating! Answer4u is the second telephone answer service I have used as I feel they are approachable and good value for money, what more they value the small business which some otheranswer services only want the big guys!

I feel that using the service of Answer4u is my life line – I do not feel chained to the desk as I know my customers are in capable hands with their staff. I have had many comments from customers saying what helpful “staff” I have which is just what I want them to think!

The set up was very painless and I can be a techno shy when it comes to different things, the instructions were clear to follow and if I have a problem I will call them. All I had to do is providea “blocked” for them to work from which over the years has changed slightly to capture the right information I required.

I feel by having an account manager (Emma) has been the key to making the process run smoothly. Any changes I need to make I always go through her and she implements them straight away.

So if you are a small company and you are looking at using and answer service I would highly recommend Answer 4 u for their professionalism and value for money. I have done many hoursof research looking for the right firm to represent me and I will continue to use them for the foreseeable future as they are the best out there!

Alison Wilmot

Find Me A Tradesperson

It is impossible to staff every hour of the day and the international nature of our business means we receive calls at all hours 7 days a week. We also have surges in calls in the morning which exceed our line and staff capacity. Customers are so pleased to always get ahuman being at the end of the line and we are able to call them back meaning we never losea sale or leave customer queries to an answering machine. The service just makes our life so much easier and allows us to maintain a professional image even when we are flat outdealing with other things. A great back up if we have any technical problems too! ICS have always been totally professional, flexible and cost-effective and we couldn't have sustained our fast growth without them.

Anna White

Scotland Shop.net

We run a busy Photographic business and had relied on an answer phone to catch all of the calls during the day. We soon realised that we weren't getting many messages left for us. Our customers said they didn't like speaking to an answer machine (like most of us) so they never left a message.

That's when we found Answer 4U. How amazing have their services been to our business! Our customers now think we have a full time receptionist! The calls from customers are taken in our company name and then emailed straight through to us. We now miss nothing. It has made the business look more professional and the standard of service we get from the girls and boys at Answer 4U is second to none.

Set up was incredibly easy and we have a dedicated Manager who deals with any querieswe may have. The set up was personalised for our own specific requirements and most customers have no idea they are speaking to someone in a call centre.

The best thing is the cost. It is the best investment we made for our business and we couldn't now function without them!

We wouldn't hesitate to recommend Answer 4U to anyone and everyone.

Jo Curtis

Ryan & Jo Photography

We have used A4U for almost 5 years and in that time have found their service to be both invaluable and very cost effective. They provide professional back up and support facilities when you need them most. When we started out as a small business the helpline facility offered was a huge help in capturing new clients and impressing those who called at 9pm on a Sunday evening.

With a dedicated account manager there to assist when needed, we have been more than happy with the service provided over the years and I would be happy to recommend them.

Martin Nolan (Director)

Winston Solicitors

As our business grew and became busier we needed a service like Answer-4u to help us to ensure that potential business was not being missed by any incoming calls going unanswered. The process was easy to set up and we were given help and advice on how the system works and what to include within our 'script' to ensure that our customers received our expected high level of service. It has allowed us to track and monitor calls coming in and quickly re-direct enquiries to relevant members of staff which has proven to be time saving and cost effective for us. Our Account Manager is extremely approachable and willing to help us improve the service that is offered to our customers. The service that we receive from Answer-4u is a personal service and I would have no reservations in recommending your company to other businesses like ours.

David Hatch

Alex Neil Estate Agents

Having worked with Answer-4U for the past 4 years we have found the service provided tobe of the highest level. Calls are answered at all times in a professional and timely manner by staff well equipped to deal with all potential calls. In addition, their account managers are both responsive and helpful in advising on potential problems with call handling and respond quickly to queries or short notice changes to blockeding. All in all we have been very impressed with Answer-4U's service.

David Scaife

DS Recruitment

We came to Answer 4u through the recommendation of a business associate. The service right from the start was superb and within a few days we were up and running. I really appreciated the personal association you get with a dedicated account manager and thefast, simple, pain free process that it took to set the service up. Now we are onboard, we find the quality of the call answering is amazing with some of our clients even commenting on how professional our reception staff sound! With this great service and competitive prices, for us there is only one "answer" to who takes the overspill of our calls - and that’s answer for you!

Matt Davies

Attitude Design