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Disaster Recovery

Answer-4u’s 24 hour disaster recovery services provide the assurance of business continuity even if the unthinkable happens.

If your business relies heavily on being able to communicate with your customers on a daily basis then planning for the unthinkable happening is a sensible approach for all companies. Have you ever thought what would happen if there is a fault with your telephone lines, you experience a long term power outage or the building your business operates from has to be evacuated? Unfortunately, the reality is that new customers would take their business elsewhere and your existing customers would undoubtedly become concerned by their unanswered calls. However unlikely this scenario may seem, can your business really afford not to have a disaster recovery solution in preparation?

The Answer-4u Disaster Recovery Service can help provide you the assurance of business continuity 24 hours a day, 365 days a year, all at a moments notice.
 

The Service
 

  • A small set up fee and a monthly management retainer ensures your business is safe from disruption and meets any regulation compliance
  • Your bespoke call answering solution will be built to your exact requirements in advance, in readiness of any future activation
  • Available options include basic message taking, customer helplines, order taking, diary management, virtual reception and call out services
  • Your calls will be answered professionally in your company name as if from your own business premises
     

Benefits to you and your business
 

  • Ability to divert all your calls to us at a moments notice
  • Avoid damage to your business reputation or customer confidence
  • No loss or disruption of service to your business in the event of disaster
  • Your customers would never know there was a problem



However unlikely, planning for the unthinkable is of paramount importance to your business. Call us free on 08082 503001 to discuss how we can guarantee business continuity in the event of unforeseen disaster.

Additional Bolt-Ons Open

*All additional items are charged at £50 per month each unless otherwise specified

HTTP

Our I.T Team would set up an instant data post to your current system allowing details captured in our scripting system to be directly posted to your own saving time in duplicating information and providing an instant update to your system.

FTP

Used for bulk reporting, like a daily or weekly spreadsheet of data. We run the report automatically here and it gets uploaded to your FTP server by our system.

Reporting

We can provide anything from hourly to monthly reporting on statistics i.e. call totals, durations and outcomes as well as providing a full list of call data captured within the month. This can be sent via Excel, CSV and automated to run to specific personnel.

Email/SMS Confirmations

We can email your callers once the call has been actioned. We can send confirmation emails/SMS or just a “Thank you for your call today” customer service notification.

Outlook Diary Function

This can be updated 24/7 in house allowing you to amend the order of who we call or the contacts themselves. An ideal function should you wish to amend the contacts on a week by week basis or update the contacts last minute.

Email Handling

We can respond to your business email enquiries much in the same way we do with your inbound calls. We can tailor this service to meet your exact requirements and as long as there is a set process to follow, we can handle your customer’s enquiries 24 hours a day, 7 days a week.

We help many of our existing clients with:

- Call Out co-ordination
- Email forwarding requests for information packs and sales brochures
- Answering your business FAQ’s
- Booking requests etc….

Monthly Fee: £50

Email responses can either be charged at the same rates as your inbound calls where you are charged for the duration of our agent’s time to deal with your customer’s enquiry, or in some circumstances charged at a fixed cost per email.

Our Technology:

We are able to automatically monitor multiple mailboxes and pre-populate a reminder to our agents that an email needs to be viewed ensuring emails are responded to quickly at all times.

Call Parking

The call parking function allows us to park the call in the system for however long you’d require, giving the engineer time to recognise he/she has had a missed call. We could then try him/her again i.e after 5 mins. If we had no success with the 1st contact we would try contact 2 and follow this same process.

CRM Function

Being provided with a database of your customers we can take their account number/company name and locate them in the CRM. This allows us to locate the customer having all of their details already and creating a more personalised service.

ICS Payment System

Our agents can capture payment details securely and email this to you via an encrypted file which can only be opened with a secure key you download onto your computer.

Fax to Email

We can provide your business the convenience of fax machine functionality without the need for you to physically own a fax machine yourself. Our ‘Fax to Email’ service will seamlessly convert all received faxes to PDF format ready to be automatically emailed to your nominated email address 24 hours a day, 7 days a week. Multiple email recipient functionality is also available if required.

We will provide you with a 0845, 0800 or a local fax number for you to advertise as your fax number as part of the service.

Setup Fee: £30
Monthly Fee: £5 (Unlimited faxes per month)

Bespoke Solutions Bespoke Solutions
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Call Out Call Out
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Diary Management Diary Management
We coordinate your diaries and schedules so you don’t have to.
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Helpline Helpline
Helpline support solutions that guarantee around the clock customer care.
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Virtual Reception Virtual Receptionist
Virtual Receptionists provided at a fraction of employment costs.
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Media Response Media Response
Media Response solution that ensures maximum return on investment.
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Order Taking Order Taking
24 hour order processing for stores and ecommerce websites.
Let Us Take Your Orders >
Disaster Recovery Disaster Recovery
Planning for the unthinkable guarantees your business continuity.
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