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How it works
Why Answer4u?

Email Handling: Inbox Management

Order Taking Call Centre Service

We'll help your business process orders 24/7 - 365 days a year

Want to speak to our
team to find out more?

Give us a call 0800 822 3344

Order Taking Call Centre Service

Improve sales conversion through our professional telephonists providing an excellent customer service experience

Never miss a sales opportunity with our 24 hour sales line support

Seasonal uplift or spikes in sales calls as a result of your new advertising campaigns handled quickly and efficiently

Flexibility to use when needed – for sales support or a complete service

Satisfied customers through personal response

Reduce costs through efficient call handling

Additional products or services can be offered where appropriate for added sales

Order Taking Call Centre Service

Order Taking Call Centre Service
Your orders processed efficiently with our Order Taking Call Centre Service

Want to speak to our
team to find out more?

Give us a call 0800 822 3344

Your orders need to be processed quickly and efficiently for happy customers and healthy sales.

Answer4u’s Order Taking Call Centre service will provide a fast and efficient response to process your orders, confirm the details and send a receipt.

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Would you like to speak to us to find out more?
Give us a call on 0800 822 3344 or email via the button below

We’re here to help. What would you like to know?

With the advent of online shopping, your customers have become increasingly accustomed to being able to place orders 24 hours a day, 365 days a year.

Research has shown that after using your website as a digital shop front, a high percentage of your customers will feel more comfortable placing their orders over the phone. This is where a 24 hour phone order taking service is an essential requirement in your online sales process.

The Answer4u 24 hour Order Taking Service gives your business the competitive edge, with the ability to stay open for business when your competitors are closed.

24 Hour Phone Order Taking
About Us
Our service packages

“Answer4u fitted the bill, especially as they can provide a 24-hour a day, 365 days a year service.”

 

Quayside
Ajoy Chundee,
Managing Director

Book A Consultation With William

Book a consultation with Answer4u's Sales Manager

During your initial telephone consultation you'll find out:

  • How Answer4u can help you achieve your customer service goals

  • How we can improve your customer service function, reaping the rewards of more sales opportunities, better customer retention and increased brand reputation

  • Get useful, actionable advice based on your specific requirements

Talk To Us About Your Goals

All our team are fully trained by us on site in our UK office

All our team are fully trained by us on site in our UK office

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Order Taking Call Centre Service

Order Taking Call Centre Service

Order Taking Call Centre Service

  • Calls answered 24/7
  • Order details forwarded by email
  • Messages taken will be forwarded using email or SMS
  • You will receive full reporting for effective sales monitoring
  • Satisfied customers through personal response
  • Reduce costs through efficient call handling
Contact Us

Improve sales conversion through our professional telephonists providing an excellent customer service experience

Never miss a sales opportunity with our 24 hour sales line support

Seasonal uplift or spikes in sales calls as a result of your new advertising campaigns handled quickly and efficiently

Flexibility to use when needed; for sales support or a complete service

Sales support functionality can be built into your script to answer your customer’s product or service FAQs

Take advantage of late night advertising campaigns

Calls can be forwarded to named individuals within your business where appropriate

Don’t forget, you can tailor our services for a comprehensive call handling solution.

Looking for a little help to find what you require?
Call 0800 822 3344 or email us via the button below

We’re here to help. What would you like to know?

Take a look at questions we get asked frequently

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How does the Answer4u service work

We will either allocate you a number to advertise, or a number to seamlessly divert your calls through to.

When your call reaches our office your personalised script will flash up on our telephonist’s screen, enabling them to answer the phone in your company name and capture the information you require as your very own Virtual PA.

What if my business doesn’t have a phone number yet?

We can provide you with a telephone number to use as your own. You can decide which type of number will be best for you, as we have a huge selection from freephone 0800 numbers, to specific area codes.

Each time the number is called our professional telephonists acting as your very own Virtual PA will be ready to answer your calls.

You have the option at any point to take ownership of the number should you wish to, meaning you can choose to divert the calls to your own office or mobile.

If you require a number before the service goes live we are more than happy to accommodate this.

Simply sign up to one of our telephone answering services and we will supply you with your number within minutes, you can then use this number on your website and business cards and flyers prior to setting the telephone answering service live.

Once you are ready for the service to start all you need to do is give us 24 working hours notice and we will get the account up and running for you.

How and when do I divert my calls to Answer4u?

With both mobiles and landlines, diverting calls is simple and instant. You simply type a number into your keypad.  As each landline and mobile company has a unique set of instructions you will need to speak to your individual provider for guidance.

If you then need any further assistance in diverting your calls, your Account Manager will be able to talk you through it.

We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day. You can also set your phones to divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.

If you advertise more than one number, simply divert all of your numbers to your unique Answer4u number. There is no limit to the amount of calls we can take simultaneously for you.

How do I get my messages?

Our telephonists normally deliver messages by text and email which are sent as soon as the call terminates. As part of the Order Taking Call Centre Service we can also forward calls through to you, tell you who’s on the line, and then you can choose whether to take the call or whether you would like us to take a message. We provide a professional Order Taking Call Centre Service at a fraction of the cost of employing your own staff.

Do you charge extra for out of hours calls?

No, we never charge more for out of hours or bank holiday call answering. We provide a solution that ensures you are covered 24/7 365 days a year at an extremely competitive rate.

Do you filter out sales and marketing calls?

The Order Taking Call Centre Service enables our agents to filter sales and marketing calls, these can also be offered at a reduced rate, if you would like to discuss this please get in touch with your Account Manager.

Is there any small print?

All our prices exclude VAT and any invoices are payable within 14 days. To review our Terms & Conditions, click here.

What are your hours of service?

Answer4u operates 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone. Your Virtual Receptionist will always be here in our Nottingham office to answer your calls exactly when you need them.

Where are my calls answered?

We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore Call Centres ensuring a high quality of service at all times.

Do you carry out outbound campaigns?

Yes we do, we actually have a lot of experience in outbound campaigns however it does depend on the nature of the campaign, if you would like to discuss outbound campaigns then please call us on: 0800 822 3344.

What is the notice period?

Our customers stay with us because we provide a great service, not because we lock them into lengthy contracts. Should you no longer have a need for the service, all we need is 30 days’ notice for the Order Taking Call Centre Service.

If I no longer need the Answering Service, can I keep my number?

No problem. If we have supplied you with a virtual number i.e. 0800, 0844, 0845, 087 or a geographical landline. We simply cancel the Phone Answering Service and transfer the number to our numbers platform. You can retain ownership of your number and route it to any UK landline number you wish. Unfortunately, DDI numbers cannot be retained by the client in the event of cancellation and will remain in ownership by Answer4u.

Do you offer a referral scheme?

We certainly do! If you have a business associate that would benefit from our Telephone Answering Services then why not take advantage of our generous Referral Scheme. Find out more today and get in touch with us on 0800 822 3344.

How do I sign up?

It couldn’t be simpler to sign up to the Order Taking Call Centre Service. The registration process takes just 3 minutes of your time and we’ll then hand you over to your account manager, who will then build your completely custom script.

Only when you are happy with the script will we move on to train our agents before your service goes live.

We always aim to have an account set up as quickly as possible. We try to work to a two week deadline with all of our bespoke solutions, this can however vary depending on the complexity of the service you require.

If you would like to get an estimate of how long we would require to get your account set up and live please call our sales team on 0800 822 3344.

I have another question. What do I do?

We are always here to help answer any questions you may have about our comprehensive Telephone Answering Solutions.

Call us free on 0800 822 3344 or alternatively email us with your query to webenquiry@answer-4u.com and we will get back to you very shortly.

Get in Touch

Pinfold House, Talbot Street
Nottingham, NG1 5GL
Email: webenquiry@answer-4u.com
Phone: Call: 0800 822 3344

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Answer4u is the telephone answering services division of Integrated Communication Services (ICS) Limited, a company registered in England and Wales with company number 5039732