Your Telephone Answering Service
Answer-4U's 24/7 Telephone Answering Service was launched in 2004 by the ICS Group. We offer small to medium sized businesses personal and professional call answering by our own Personal Reception Team trained to answer your calls, in your company name, whenever you need them to.
Why use a Call Answering service?
Answer-4u are here because we know it’s almost impossible for businesses to answer all of their calls, all of the time but you are of course expected to! A new business enquirer will get an impression of your business by the speed and professionalism by which their initial call is answered, can you afford to let these calls ring for too long, or worse still for your caller to receive the engaged tone? Same goes for your existing clients, they too are calling as they wish to speak with you, or at least be greeted professionally with the option to leave a message for you in order that you can call them back. These callers are most businesses lifeline and it’s for these reasons Answer-4u should be your first choice.
How does our Call Handling service work?
Our call answering service is simple to set up (can be live within hours in many cases), we provide you with either a number to divert to or you can choose to use this number as your main telephone number (we offer every kind of non-geographic number i.e. 0800, 0845, 0870 or most regional number types i.e. 0203, 0115, 0161), it’s Pay-As-You-Go with call charges starting at just 88p (including message delivery via email), and you have an account manager who will happily help you with every part of this process to make it all as quick and simple as possible.
Try our live telephone answering demonstration now and find out how phone answering services could benefit your business.
Virtual Reception Service
Your dedicated Answer-4u team will answer your calls and take down all relevant details and information from the caller prior to immediate delivery to you e-mail, text to mobile, fax, pager or we can even patch the caller through to you.
Your Answer-4U PAs
- Will answer your calls in a polite and professional manner
- Are always there when you need them, 24/7/365
- Will forward messages directly to the right people at all times
- Ensure you never miss an important business call again
- Will impress your callers and save you money
Why choose Answer-4u?
Our staff are carefully recruited and highly trained in the art of telephone answering and skillful call handling, ensuring your callers have an enjoyable and productive experience rather than a rushed and ineffective one. We are committed to providing the highest service standards of any call centre anywhere in the world along with a passion for getting it right first time every time we answer the telephone.
As a client you will enjoy:-
- The best customer service experience possible
- The fastest average answering times of any UK call centre
- Instant and reliable delivery of messages
- Courteous and respectful attention from our staff at all times
- The support of the most sophisticated and reliable call centre in the UK
- Open and honest support for your business objectives
To many people telephone answering may seem a simple task to perform but in the modern call centre environment it has been raised to a fine art, not making mistakes and building rapport with the caller quickly is imperative in securing accurate information and if the call requires it a sale at the end.
The skills first trained and then employed by our PA’s will enhance your company image and help you build a reputation for always being available whatever the time of day or night.
