Bespoke Answering Services

Frequently Asked Questions

What does “bespoke call handling” actually mean, and how is it different from your pay-as-you-go service?

Bespoke call handling is a fully tailored service built around the exact needs of your business. We'll work closely with you to design everything, from how your calls are answered to what actions are taken and the scripts our team uses. We can also integrate with your CRM and provide dedicated account management. It's ideal if you're looking for a long-term, scalable solution with dedicated support.

Our pay-as-you-go services are better suited if you need a straightforward phone answering solution with a fast and easy setup. We'll find out why the caller is getting in touch, ask the key questions that matter to your business, and send the details to you by email or SMS. If the caller meets your specific criteria, we can also patch them through directly to a named individual within your business.

Can I customise how my calls are answered?

Yes. We work with you to create a call answering script that sounds right for your business or brand. Whether you prefer a formal tone, a relaxed approach, or something in between, we will make sure every call is answered in the right way.

What types of businesses use your bespoke answering services?

A wide variety of businesses, including franchise networks, professional service firms, e-commerce brands, and healthcare providers, trust our bespoke answering services. These businesses often need consistent, professional call handling that reflects their brand, supports out-of-hours coverage, and integrates smoothly with their existing systems. If delivering a reliable, high-quality customer experience matters to you, our tailored solutions are a perfect fit.

Can you integrate your answering service with my existing CRM system?

Yes, we can integrate with most major CRM platforms that offer an API, and we’ll work with you to set everything up in a way that suits your workflow. This means our team can log caller details, update records, and add notes directly into your system, all in real time.

If your CRM is web-based, you also have the option to provide us with unique login details. This allows our agents to access your system securely and post updates straight into it, just as your in-house team would.

Will my callers know they’re speaking to a third party?

Not at all. Our call agents answer in your business name and follow your tailored call scripts. They’re trained to match your tone and brand, so your customers get a seamless experience.

Do you offer 24/7 call handling as standard?

Yes, we provide full, 24/7 call handling as part of our bespoke service that includes weekends, evenings, and even bank holidays. Your business stays open to customers at all times, with every call answered by a real, UK-based receptionist trained to represent your brand.

This is especially valuable for companies that operate across different time zones, work in fast-moving sectors, or don’t want to miss opportunities outside standard office hours. Whether it’s an urgent customer enquiry at 10pm or a new business lead on a Sunday morning, we make sure your callers always feel looked after.