Dental Answering Services

What is a dental phone answering service?

A dental phone answering service is a professional call handling solution designed specifically for dental practices. It provides live call answering support around the clock, helping to manage patient enquiries during busy periods, after hours, and in emergencies.

Calls are answered promptly by trained agents who follow your custom scripts and escalation procedures. This includes taking detailed messages, providing basic information, scheduling appointments, and prioritising urgent cases by connecting patients with your on-call dentist or directing them to the appropriate emergency service.

The service can integrate with your practice management system, allowing agents to book, cancel, or amend appointments directly within your calendar. It’s designed to support the smooth running of your practice while delivering a warm, reassuring experience for every caller.

By acting as an extension of your front desk, our dental phone answering service helps you stay responsive, reduce missed calls, and provide a consistent level of care to your patients.

How does your service benefit dental practices?

Our service ensures your dental practice is always accessible to patients, even outside regular office hours. Whether it's an appointment request, a follow-up inquiry, or a dental emergency, our 24/7 team is here to provide professional and compassionate support.

What happens if a patient has a dental emergency?

We understand the critical nature of dental emergencies. That’s why our agents are trained to identify urgent situations and follow your practice’s escalation procedures. This may involve connecting patients with your on-call dentist or directing them to trusted emergency dental services, ensuring they receive timely and appropriate care.

How do you handle appointment bookings?

We can manage your appointment scheduling seamlessly, integrating directly with your calendar system to book, reschedule, or cancel appointments. This allows your patients to arrange appointments without delay, even when your practice is closed.

How do you ensure patient confidentiality?

Patient confidentiality is a top priority for us. All calls are handled using the principles of GDPR, ensuring that sensitive patient information is always protected and secure.

Is your service cost-effective for dental practices?

Yes, our service provides a cost-effective solution for managing patient calls 24/7, eliminating the need to hire additional staff for after-hours coverage. Our service ensures that your patients receive professional support at a fraction of the cost of hiring more in-house reception staff.

Can your service be customised to fit our practice’s needs?

Absolutely. We work closely with you to create customised call scripts that reflect your practice’s policies and procedures, ensuring every patient interaction is handled according to your standards and protocols.

Can you integrate with our practice management system (PMS)?

Yes, we can integrate with all major practice management systems with an API, allowing us to input patient details and appointments directly into your system. If API integration is unavailable, we can use limited-access logins to ensure smooth, secure data entry.

Can you handle emails as well as calls?

Alongside answering calls, our agents can manage your email enquiries with the same professionalism and efficiency. We handle each email promptly, following your guidelines to ensure clients receive accurate and timely information. From emails requesting patient appointments to follow-up questions, we’re here to help you stay on top of your inbox.