Introduction
This Modern Slavery and Human Trafficking Statement is made pursuant to Section 54(1), Part 6 of the Modern Slavery Act 2015 and sets out the steps taken by Integrated Communication Services Limited, trading as Answer4u ("the Company", "we", "us" or "our"), during the financial year ending 31 December 2025.
The Company is committed to preventing slavery and human trafficking in its own operations, its supply chain, and the products and services it provides. We have a zero-tolerance approach to slavery and human trafficking in any form and require our supply chain to meet the same standard.
This statement applies to all individuals working for the Company, at all levels and grades, including employees, officers, directors, agency workers, consultants and contractors engaged to provide services to the Company.
Our Organisation and Supply Chains
Answer4u is a UK-based telephone answering and outsourced contact centre business, operating from Pinfold House, Talbot Street, Nottingham NG1 5GL, and providing services to businesses across the UK.
Owing to the nature of our business, our supply chains are primarily the supply of telecommunications services and infrastructure, internet provision, software and technology platforms, and basic office fixtures, fittings, supplies and furniture. These are sourced predominantly from established UK suppliers, which we assess as low risk for modern slavery and human trafficking.
From time to time we engage employment resourcing providers. We only use reputable providers with a UK office and their own established anti-slavery policies and processes.
Our Policies on Slavery and Human Trafficking
We operate an internal Modern Slavery and Human Trafficking Policy, which sits alongside this statement and governs how we identify, assess and manage modern slavery risk across our operations and supply chain. Our approach includes:
- Conducting right-to-work checks on all employees prior to and during employment, in line with our legal obligations.
- Risk-assessing our supply chains for modern slavery and human trafficking, with enhanced due diligence applied to any supplier identified as higher risk.
- Maintaining a clear internal route for any employee, worker, or third party to raise concerns about modern slavery, including via our whistleblowing procedure, without fear of retaliation.
- Taking action, including ending supplier relationships where appropriate, where slavery or human trafficking risk is identified and not adequately addressed.
Due Diligence and Risk Assessment
We assess our overall exposure to modern slavery risk as low, reflecting our UK-based workforce, UK-based supply chain, and the nature of the sectors we operate in (telecommunications, software, and office supplies). We keep this assessment under review and will extend due diligence procedures where our supply chain changes or where a specific risk is identified.
Training
Relevant staff, including those involved in recruitment, HR and supplier management, receive guidance on recognising the signs of modern slavery and human trafficking and on the actions to take if slavery or trafficking is suspected.
Measuring Effectiveness
We monitor the effectiveness of the steps we are taking through:
- Annual review of supplier risk assessments.
- Ongoing right-to-work compliance checks.
- The number and nature of any concerns raised through our whistleblowing procedure.
Non-Compliance
Any failure by staff to observe this statement or the Company's internal Modern Slavery and Human Trafficking Policy may result in disciplinary action under the Company's Disciplinary Policy. Any supplier found to be in breach of our anti-slavery requirements may have their contract terminated.
Review of this Statement
This statement is reviewed and, where necessary, updated annually to reflect legislative or organisational change, and to ensure it remains an accurate description of the steps we have taken during the relevant financial year.
This is the policy statement of Integrated Communication Services Limited, t/a Answer4u.
The overall and final responsibility for this policy is that of Mark Menhennet, Managing Director.
Day-to-day responsibility for ensuring this policy is put into practice is delegated to Stuart Wilson, Director of Operations.
May 2026