It’s a service that keeps your business connected to its customers during unexpected events, such as power outages, IT failures, or extreme weather conditions. Our trained team answers your calls, responds to customer emails, takes messages, and provides timely updates—helping you maintain operations and protect your reputation when your team is unable to. Whether it’s a short-term disruption or a major emergency, we keep things running smoothly.

Whenever your everyday operations are disrupted, such as during server failures, fire alarms, telecom issues, floods, or transportation strikes, our service keeps you connected so your customers aren't left in the dark.

We act as your backup call and email handling team. Whether it’s a planned system outage or an emergency, we keep your business reachable. Your customers receive a professional response, and you stay informed in real-time through call logs and notifications.

Yes, and we strongly recommend it. As part of the onboarding and setup process, we work closely with you to map out your day-to-day customer service operations. These are then replicated in our scripting software, allowing our team to handle enquiries just as your own would.

We’ll agree on scripts, processes, and escalation paths in advance—so if disaster strikes, everything is in place, and we’re ready to step in without delay.

Very quickly. Once your disaster recovery plan is in place with us, we can activate call handling in minutes. Whether it’s a last-minute issue or part of a planned test, we’re ready when you need us.

Yes. We encourage regular tests to ensure everything runs smoothly. We’ll support you in scheduling test days and reviewing the process to ensure it performs effectively.

Yes. We’re available around the clock, including weekends and bank holidays. Our service ensures that your customers can reach you anytime, regardless of what’s happening behind the scenes.

Yes. Whether you have one office or multiple locations, we can tailor the setup to support different teams, customer lines, or locations as needed.

Our service is trusted by a diverse range of businesses, including law firms, IT providers, facilities managers, financial services companies, and healthcare organisations. However, it’s not limited to any one sector.

Our approach is flexible and can be tailored to match the specific needs of any business—regardless of industry. If staying connected with customers during a crisis is critical to your operation, we can adapt our service to support you effectively.

We can take customer enquiries, urgent service requests, job bookings, and even provide status updates if you’ve shared key messages with us in advance.

This is probably the most common form of disruption—and while it’s often short-lived, it can still cause major headaches if you’re not prepared.

In these situations, your calls can be immediately rerouted to us. Our team will continue to take calls, send updates, and log customer queries on your behalf, allowing your business to carry on as if nothing has happened. Many of our clients find real peace of mind in knowing that even a sudden loss of connectivity won’t stop them from supporting their customers.

We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore call centres ensuring a high quality of service at all times.

No, your customers will not be aware of any issues. Calls are handled seamlessly and professionally in your company’s name, maintaining the continuity and quality of service they expect. This discreet approach helps protect your brand's reputation, even in challenging circumstances.

Yes. We can escalate calls to the right person via phone, SMS or email—based on the priority rules you set during onboarding.

Yes. We offer optional call recording, which can be activated as part of your disaster recovery setup. All recordings are stored securely, and any payment or sensitive information is automatically redacted to ensure compliance and data protection.

These recordings aren’t just useful during the disruption, they can also be reviewed afterwards to assess how the service performed and identify opportunities to refine and improve the process for any future incidents.

Yes. Whether it's a short power outage or a longer-term issue, such as relocation after a flood, we can support your team for as long as needed.

Very secure. We adhere to strict data protection policies and access only the information necessary to deliver the service. Your customer's data is always handled with care.

It’s straightforward. We begin with a consultation to understand how your business operates and determine the level of support you require. From there, we’ll recommend a tailored solution that suits your continuity planning needs.

You’ll be assigned a dedicated account manager who will work with you to develop a clear call-handling plan. Together, we’ll map out your day-to-day customer service processes and replicate them in our scripting software. We’ll also organise any necessary training for our team so they’re fully prepared to act on your behalf when needed.

Once everything is in place, your service will be ready to activate at a moment’s notice—giving you confidence that your business can stay connected, no matter what.