What Does Our Outsourced Call Centre Service Do?
Our tailored UK Call Centre Service is our most comprehensive level of support. You’re allocated a dedicated team of agents, sized specifically around your historical call volumes, contact channels, and the SLAs and KPIs you want to achieve. This team works exclusively on your business.
Your agents are not shared across multiple clients. They focus solely on your customers, your systems and your processes, becoming a true extension of your in-house team.
Your dedicated team manages every aspect of customer contact. This can include inbound and outbound calls, emails, live chat and essential admin tasks. With consistent exposure to your workflows, they develop a deep understanding of how your business operates.
Why Would Your Business Need An Outsourced Call Centre?
A fully outsourced, dedicated call centre is ideal when you need more than basic call handling. This service is particularly valuable for:
Large Companies
If you handle high call volumes or complex customer enquiries, a dedicated outsourced team provides reliable, scalable support. Our agents work exclusively on your account, helping reduce wait times, maintain service levels and ease pressure on your internal teams.
Projects
When you have short-term projects or seasonal campaigns, our agents can be deployed to offer focused, project-based support. They integrate quickly into your processes and work exclusively on your project, ensuring that you receive smooth, professional assistance without the need for a long-term commitment.
Brands
If protecting your brand experience is critical, our call centre service gives you complete consistency. Our dedicated agents are trained to reflect your tone of voice and values across every channel whether on the phone, via email or live chat, ensuring each interaction feels on-brand and professional.
Startups
Fast-growing businesses often need enterprise-level support without the overheads. You’ll benefit from a dedicated customer service team that works exclusively on your business, helping you scale quickly, meet rising customer expectations and maintain consistent service quality as demand grows.
Case Studies
Click on the logos below to learn how Answer4u has helped each company.
Discover Why We’re the Highest-Rated Answering Service in the UK
Read our customer reviews to discover why Answer4u is the highest-rated answering service in the UK. Explore firsthand experiences of our comprehensive telephone answering services and see why so many UK businesses trust us to handle their calls.
Our customers love us!
- Answer4u has a perfect 5/5 Trustpilot score
- We’ve answered over 60 million calls for our clients
- We have a 92% retention rate
What Are the Key Benefits of an Outsourced Call Centre?
A fully outsourced, dedicated team can provide a more tailored and integrated customer service experience compared to non-dedicated models.
| Feature | Outsourced Call Centre | Non-Dedicated Teams |
| Customised Call Handling | ||
| Service Level Agreements & KPIs | ||
| Seamless Integration with CRM and Other Client Systems | ||
| Ability to Handle Complex and Senisitve Calls | ||
| Multi-Channel Support (Email, Live Chat, Admin etc.) | ||
| Increased Brand Knowledge and Representation | ||
| Independent Decision-Making Free From Scripted Process | ||
| Dedicated Team and Account Manager Oversight | ||
| Bespoke Internal Training and Use of Training Facilities | ||
| Allocated Team Space Within Our UK Call Centre |
Book a Free Consultation
Take the first step towards improving your customer service by booking a free, no-obligation consultation with our New Business Manager.
During your call, he will:
- Discuss your current customer service challenges
- Assess if our Outsourced Call Centre Service is the right fit
- Outline how our service can benefit your business
- Deliver a personalised, no-obligation proposal
Talk To Us About Your Goals
Our Unique Infrastructure
Our UK call centre infrastructure is designed to support fully dedicated, high-performance teams.
Your business is provided with a dedicated area within our UK-based call centre, giving your allocated agents a professional environment focused entirely on your operation.
For larger teams, an on-site team manager oversees daily performance, quality standards and agent support, working closely with your account manager to ensure SLAs and KPIs are consistently met.
Our service integrates fully with your systems. Whether it’s your phone platform, CRM or internal software, your dedicated team follows your processes and service levels to deliver reliable, high-quality outcomes.
Seamless Integration with Your CRM
We integrate with any CRM platform, capturing every interaction accurately to give you clear, reliable data and a consistent customer experience.
Meeting Specialised Requirements
Some businesses have unique needs that demand a more tailored approach. When your operation relies on specialist knowledge, detailed workflows or strict brand compliance, our dedicated outsourced call centre becomes a genuine extension of your own team.
Consistency
For organisations with high customer service standards, consistent delivery is paramount. Our dedicated agents are rigorously trained to mirror your brand’s voice and maintain uniform messaging across every interaction, ensuring that your customers always receive the same high-quality service.
- Consistent service delivery on every call
- Messaging aligned to your brand identity
- Predictable and reliable customer interactions
- Enhanced trust and long-term brand loyalty
In-Depth Knowledge
When your business relies on specialised processes and industry-specific systems, deep knowledge is essential. We'll train our agents to understand your products, services, and workflows, enabling them to provide swift, accurate support and tailored advice that meets your specific requirements.
- Specialised training on your unique processes
- Faster, more accurate issue resolution
- Advice aligned with your policies and workflows
- Seamless integration with your internal team
Deliver Outstanding Customer Service at a Cost-Effective Price
A fully outsourced call centre delivers enterprise-level service without the cost of building an internal team.
Dedicated agents provide consistency and specialist knowledge while significantly reducing overheads compared to in-house recruitment.
Research shows that many businesses save up to 70% on operational costs by outsourcing customer service rather than managing it internally.
In-house teams bring expenses beyond salary, including recruitment, onboarding, training, office space, IT equipment and HR administration.
Additionally, employee benefits such as healthcare, pensions, and paid leave add further hidden costs. Even factors like turnover and absenteeism can disrupt operations and inflate your budget.
By choosing an outsourced call centre service, you remove these costs, allowing you to redirect investment into growing your core business.
“Cost is the main driver for many companies that outsource. It helps them save up to 70% of operational expenses in the long run”. - Forbes
With the ability to scale your dedicated agent team up or down, you’re only ever paying for what you need.
Transparent & Flexible Pricing
At Answer4u, we believe that top-quality, dedicated customer service should come with clear, flexible pricing. Our pricing model is designed to give you complete control over your budget, ensuring you pay only for what you need.
One-Off Setup Fee
This initial fee covers everything we need to get your dedicated service up and running and tailored specifically to your business.
We work closely with you to develop bespoke scripts, workflows, and guidelines that reflect your unique business model and customer service strategies.
Integration of your CRM, diary management software, and other systems is configured to ensure a seamless connection between your business and our dedicated team.
We apply a rigorous selection process to align our agents with your service standards, covering recruitment, onboarding, and initial allocation.
Our training programme is designed to equip our agents with in-depth knowledge of your products, services, and brand values - ensuring they’re fully prepared from day one.
The fee also covers the essential administrative work - like setting up performance metrics and KPI reporting - and the strategic planning needed to launch your dedicated service successfully.
We work closely with you to develop bespoke scripts, workflows, and guidelines that reflect your unique business model and customer service strategies.
Integration of your CRM, diary management software, and other systems is configured to ensure a seamless connection between your business and our dedicated team.
We apply a rigorous selection process to align our agents with your service standards, covering recruitment, onboarding, and initial allocation.
Our training programme is designed to equip our agents with in-depth knowledge of your products, services, and brand values - ensuring they’re fully prepared from day one.
The fee also covers the essential administrative work - like setting up performance metrics and KPI reporting - and the strategic planning needed to launch your dedicated service successfully.
Monthly Management Fee
This fee supports the ongoing management & enhancement of your dedicated service, ensuring consistent, high-quality support.
Your dedicated account manager oversees operations, drives improvements, and maintains a strong client relationship.
We keep your call scripts up to date, ensuring they remain effective and responsive to any changes in your business needs.
Regular refresher sessions ensure our agents remain proficient in handling complex queries and delivering outstanding service.
Continuous monitoring and feedback mechanisms help us maintain high service standards and further enhance customer satisfaction.
Your dedicated account manager oversees operations, drives improvements, and maintains a strong client relationship.
We keep your call scripts up to date, ensuring they remain effective and responsive to any changes in your business needs.
Regular refresher sessions ensure our agents remain proficient in handling complex queries and delivering outstanding service.
Continuous monitoring and feedback mechanisms help us maintain high service standards and further enhance customer satisfaction.
Per-Agent Per Hour Fee
Our per-agent per-hour model means you pay directly for the staffing you use, giving you greater flexibility and complete budget control.
You’re charged based on actual agent utilisation - ensuring you only pay for the service you need.
Scale your dedicated team up or down as required, with the option to utilise a call overflow facility during peak times. Overflow calls are billed on a per-second basis, providing additional flexibility.
With transparent billing that reflects the actual number of hours our agents work, it’s easier than ever to forecast and manage your customer service budget.
There are no hidden fees - just a straightforward, per-hour rate that aligns perfectly with your business needs.
This pricing model is ideal for companies that want high-quality, dedicated support without committing to a flat fee structure.
You’re charged based on actual agent utilisation - ensuring you only pay for the service you need.
Scale your dedicated team up or down as required, with the option to utilise a call overflow facility during peak times. Overflow calls are billed on a per-second basis, providing additional flexibility.
With transparent billing that reflects the actual number of hours our agents work, it’s easier than ever to forecast and manage your customer service budget.
There are no hidden fees - just a straightforward, per-hour rate that aligns perfectly with your business needs.
This pricing model is ideal for companies that want high-quality, dedicated support without committing to a flat fee structure.
Frequently Asked Questions
Our outsourced call centre service features dedicated agents who work exclusively for your business. Unlike our shared call centre agents, they don’t juggle multiple clients - their full attention is on your brand, your customers, and your way of working.
There are key differences between a call centre and a contact centre, mainly in how your customers can get in touch with you.
A call centre focuses mainly on handling voice calls, such as answering inbound enquiries or making outbound sales calls. It suits businesses that rely on the telephone as their primary customer contact channel.
A contact centre supports multiple communication channels, including phone calls, email, live chat, social media, and messaging apps. This allows you to manage customer conversations across several platforms in one place.
We run a detailed onboarding and training programme tailored to your business. This covers your systems, processes, tone of voice, and customer expectations - so agents are fully prepared from day one.
Our dedicated agents undergo extensive onboarding to fully understand your brand, products, and processes.
They operate under your exact SLAs, to make sure every customer interaction meets your expectations. In addition, our experienced account and team managers regularly review agent performance through real-time reporting and quality audits.
This ongoing monitoring, combined with periodic feedback and refresher training, allows us to quickly identify and address any areas for improvement.
There are key differences between inbound and outbound call centres, based on who starts the call and the purpose of the interaction.
An inbound call centre handles calls coming into your business. These typically include customer enquiries, support requests, order processing, and appointment bookings. It helps you respond quickly and deliver a positive customer experience.
An outbound call centre makes calls on your behalf to customers or prospects. These calls are often used for sales, lead follow-ups, customer surveys, or appointment reminders.
Yes. Our dedicated agents are trained to handle not only phone calls but also emails, live chats, outbound calls, and administrative tasks. This means every customer interaction, regardless of the channel, is managed seamlessly and consistently.
Absolutely. We can integrate with your CRM and other internal systems to make sure every customer interaction is logged and followed up in line with your usual processes.
Shared agents take calls for multiple clients which meets the needs of many businesses. However some companies will require a level of support that is beyond a shared answering service.
Our dedicated agents act as a fully outsourced call centre service and only work for your business. This means they can be trained to a much higher level. This training provides a more consistent service, deeper knowledge of your products, and allows them to make decisions that are aligned with your business goals.
Yes. Many businesses find it significantly more affordable than hiring in-house staff. You avoid the costs of recruitment, training, salaries, and overheads - while still offering a professional and consistent customer experience.
Our call agents are fully trained in your products, systems, and processes, giving them the confidence to respond based on real-time needs rather than following rigid scripts. By handling calls exclusively for your customers, they gain a deep understanding of your business, allowing them to make informed decisions and provide a faster, more personalised service.
By outsourcing your customer support to our dedicated call agents, you eliminate many of the costs associated with recruitment, training, salaries, equipment and HR overhead. You pay only for the service you need, making it a cost-effective solution for managing call volumes and administrative tasks.
Get In Touch
Contact us today to get your free consultation.
Call us on 08008223344 or fill in the contact form and we'll get back to you to discuss how we can help your business.