Professional UK based call answering services

A telephone answering service is a professional call handling solution that employs trained receptionists to answer your calls on your behalf. At Answer4u, our UK-based team acts as a front-of-house receptionist for your business, ensuring every call is responded to promptly and professionally.

Read our blog: What is a telephone answering service?

When you divert your phone line to us, our receptionists answer your calls using a personalised script. We take messages, transfer calls, or provide information, just as your in-house team would.

We offer a full suite of services including:

• Receptionist and Message Taking – answering, screening, forwarding calls and capturing detailed messages when you're unavailable.
  
  
• Engineer Call-Out Support – prioritising and dispatching urgent maintenance requests.
  
  
• Diary Management – booking and managing appointments in real-time.
  
  
• Ecommerce Answering Service – managing order queries, delivery updates and product information to support your online sales efficiently.
  
  
• Disaster Recovery Services – keeping you connected during outages or emergencies.
  
  
• Email Handling Service – monitoring and responding to customer emails promptly, so no enquiry goes unanswered.
  
  
• Helpdesk Support – triaging and resolving customer issues using your internal resources.

Yes. Answer4u offers 24/7 call answering, so your business is always covered, even during evenings, weekends, and bank holidays.

No. Our receptionists answer using your business name and follow your script, making the service appear as though it’s in-house.

At Answer4u, our pricing is designed to give you complete control over the level of service we provide and your overall budget. You can choose a simple pay-as-you-go rate with a fixed cost per call or opt for bespoke billing based on the exact time our agents spend handling your calls. We also offer dedicated team options, charged per agent, per hour.

Because no two businesses are the same, we provide customised quotes based on your specific needs. The best way to get an accurate estimate is to speak with our team directly.

By partnering with Answer4u, you'll save time, never miss a call, and deliver a professional experience to every caller, making it a smart choice for SMEs and start-ups across the UK.

Absolutely. You'll be given a dedicated divert number linked to your custom script. When a call comes through, your details appear instantly on our receptionist's screen. This means they can answer in your business name and follow your agreed script seamlessly.

Yes. With our Virtual Assistant, Bespoke, and Dedicated Agent services, we can forward calls directly to you. We’ll let you know who’s calling, and you can choose whether to take the call or have us handle it on your behalf, sending you a message after the call ends.

There is no limit to the number of calls we can handle simultaneously. Our UK-based call centre is separated into teams and call groups, ensuring that every call to your number is answered by the next available telephonist, with no engaged tones and no missed opportunities.

We offer a free trial of our virtual reception and virtual assistant services, allowing you to experience the benefits of professional call answering with no risk. Get in touch to learn more.

Call answering services offer a range of benefits that help businesses stay responsive and professional without the need for in-house staff. Key advantages include:

• Never missing a call – Every call is answered promptly, even outside working hours.
  
  
• Improved customer experience – Friendly, UK-based receptionists provide a personal and professional first impression.
  
  
• Call filtering – Unwanted or unsolicited calls are screened, saving you time.
  
  
• Custom call handling – Calls can be forwarded, messages taken, or queries handled according to your preferences.
  
  
• Instant notifications – You receive real-time updates by email or SMS, so you’re always in the loop.
  
  
• Call recording and reporting – Ideal for training, quality control, and transparency.
  
  
• Cost-effective support – Gain the benefits of a full-time receptionist without the overheads.

Whether you're a small business, start-up, or growing team, a call answering service helps you stay connected, improve efficiency, and maintain a professional image.

Yes. All our call handlers are based in our Nottingham city centre office, delivering a professional and familiar experience for your UK customers.

Yes, you can keep your number. You divert your existing number to the one we provide so your customers can continue calling the number they know.

Setting up call divert is quick and easy. It usually involves entering a short code on your phone, as stipulated by your phone service provider. We’ll guide you through the process, or you can liaise with your provider if needed.

Read more: Call Forwarding: A Simple Guide for Small Businesses

We work with businesses across a broad range of sectors, including legal services, property management, estate agencies, healthcare, dental, construction, care providers, accountancy, pest control, marketing, manufacturing, IT, insurance, maintenance, e-commerce, and numerous other industries.

Our call handling services are tailored to suit the unique needs of your industry, ensuring a seamless experience for your callers.