Meet some of the team
David Chapman - Customer Service Director
David is the Customer Service Director at Answer4u, where he plays a central role in shaping the high standards clients expect from a trusted UK call handling provider. With extensive experience in customer service leadership, David drives service quality, operational consistency, and continuous improvement across the customer experience.
David works closely with both clients and internal teams to make sure every call is handled professionally, efficiently, and with genuine care. His approach is practical and people-focused, balancing robust processes with a clear understanding of what matters most to businesses: reliability, responsiveness, and a positive first impression.
Passionate about service excellence, David champions training initiatives that have increased client satisfaction, developed tailored performance programs, and introduced innovative service options to help Answer4u adapt to the evolving needs of SMEs and growing organisations. His leadership helps ensure clients receive a dependable, personable service that supports their reputation and growth every day.
Stuart Wilson - Director of Operations
Stuart is the Director of Operations at Answer4u, overseeing the systems, people, and processes that keep the business running smoothly. With a strong background in operational leadership, Stuart focuses on delivering a reliable, scalable service that supports businesses across the UK.
He is responsible for optimising day-to-day operations, improving efficiency, and making sure service delivery meets the high standards Answer4u is known for. Stuart works closely with teams across the business to support innovation, maintain resilience, and adapt services as client needs change. His detail-driven approach helps ensure every client benefits from a consistent, dependable 24/7 service they can trust.
Darren McCowan - Director of Marketing
Darren is the Director of Marketing at Answer4u, where he leads the strategy behind how the business communicates its value to organisations across the UK. With extensive experience in B2B marketing, Darren focuses on building trust, clarity, and consistency across every touchpoint.
He is responsible for brand positioning, digital marketing, and lead generation, making sure businesses clearly understand how Answer4u’s flexible call handling support growth and professionalism. Darren collaborates with the sales, operations, and customer service teams to align marketing activity with real client needs and measurable outcomes.
Driven by insight and innovation, Darren ensures marketing decisions are grounded in data while remaining accessible and relevant to busy business owners. His work positions Answer4u as a dependable partner for SMEs looking to improve customer experience without adding operational complexity.
Charlotte Menhennet - Operations Manager
Charlotte is the Operations Manager at Answer4u, where she plays a key role in keeping service delivery running efficiently and consistently. With a strong focus on operational performance, Charlotte works behind the scenes to make sure clients receive a dependable, high-quality experience every time their calls are answered.
She supports the day-to-day management of teams and processes, helping to maintain service standards while identifying opportunities to improve workflows and responsiveness. Charlotte works closely with senior leadership and frontline teams to translate operational goals into practical outcomes that benefit both clients and employees.
Detail-focused and people-led, Charlotte is passionate about creating an environment where teams can perform at their best. Her work helps ensure Answer4u continues to deliver a reliable, professional service that businesses can rely on as they grow.
Tracy Sharpe - Finance Manager
Tracy is the Finance Manager at Answer4u, overseeing the company’s commercial health and day-to-day financial operations. With a strong background in business accounting and control, Tracy plays a key role in supporting sustainable growth while maintaining clear oversight of company performance.
She manages budgeting, forecasting, and reporting, and is responsible for client invoicing and employee payroll. This helps ensure billing is accurate, payments are made on time, and teams are supported effectively. Tracy works closely with directors and department heads to ensure financial processes are efficient, compliant, and aligned with the wider business goals.
Known for her clear, structured approach, Tracy helps maintain stability while supporting ongoing investment in people, technology, and service quality. Her work underpins Answer4u’s ability to deliver a reliable, trusted service to businesses across the UK, giving clients confidence in a financially well-managed partner.
Sally-Ann O'Neill - Head of Call Centre Operations
Sally-Ann is the Head of Call Centre Operations at Answer4u, leading the team that delivers professional, responsive call-handling services to businesses across the UK. With extensive experience in contact centre management, Sally-Ann focuses on operational excellence, service consistency, and people development.
She oversees day-to-day call centre performance and quality standards, ensuring every caller has a positive, efficient experience. Sally-Ann works closely with operational and customer service leaders to refine processes, improve resilience, and adapt service delivery as client needs evolve.
Known for her calm, hands-on leadership style, Sally-Ann is passionate about creating a supportive environment where teams can perform at their best. Her work plays a key role in maintaining Answer4u’s reputation for reliability, professionalism, and outstanding customer experience.
Read more in our blog: A Day in the Life of Sally-ann O'Neill
Haydn Taylor - Recruitment and Compliance Manager
Haydn is the Recruitment and Compliance Manager at Answer4u, responsible for attracting, onboarding, and supporting the people who deliver the company’s high-quality call handling services. With experience across recruitment, workforce planning, and compliance, he plays a key role in building reliable teams that clients can trust.
He is also the main Call Centre contact during new client onboarding. Haydn reviews call scripts, provides practical feedback, and recommends the most suitable level of agent experience based on the complexity of the client’s requirements. He works closely with Jackie, the Training Manager, to agree on any tailored training required and, once confirmed, proposes a live date to the Customer Service team to support clear, timely communication with the client.
Detail-focused and people-driven, Haydn is committed to maintaining strong compliance standards while supporting smooth onboarding and consistent service delivery. His work helps protect Answer4u’s reputation as a trusted UK service provider, giving clients confidence that their calls are handled by trained, compliant, and dependable teams.
James Menhennet - Resource Planning Manager
James is the Resource Planning Manager at Answer4u, responsible for making sure the right people are in place at the right time to deliver a responsive, reliable service. With a strong understanding of contact centre environments, James plays a vital role in balancing service demand with operational efficiency.
He oversees forecasting, scheduling, and capacity planning, using data-led insight to support consistent performance across the business. James works closely with call centre operations, recruitment, and senior leadership to anticipate changes in demand and adapt resource plans accordingly, helping to maintain service quality during both peak and quieter periods.
Known for his analytical and methodical approach, James helps ensure teams are well supported and clients receive a seamless experience. His work underpins Answer4u’s ability to deliver a dependable service that businesses across the UK can rely on every day.
Jack Birch - Resource Planning Manager
Jack is a Resource Planning Manager at Answer4u, working closely with James Menhennet to support effective workforce planning across the business. He plays a key role in making sure call volumes, staffing levels, and service expectations are carefully aligned to deliver a smooth, responsive experience for clients.
Jack supports forecasting, scheduling, and real-time resource management, using data and insight to help teams respond to changing demand throughout the day. By collaborating with call centre operations and recruitment, he ensures staffing plans remain flexible, resilient, and well-matched to business needs.
With a calm, detail-focused approach, Jack delivers consistent service quality by supporting frontline team performance. His work helps Answer4u provide dependable services that businesses across the UK can rely on.
Jackie Parking - Training Manager
Jackie is the Training Manager at Answer4u, where she leads the development of the people behind the company’s high-quality call handling services. With nearly 25 years at Answer4u, Jackie brings deep knowledge, hands-on experience, and a genuine passion for helping others succeed.
Having started her career as a call handler herself, Jackie understands exactly what it takes to deliver a great caller experience. She now designs and delivers structured training programmes that support new recruits from induction through to live call handling, while also helping experienced team members continue to develop their skills. Her work ensures agents have the confidence, knowledge, and professionalism clients expect.
Read more in our blog: A Day in the Life of Jackie Parkin
Dallas Dean - Senior Key Account Manager
Dallas is the Senior Key Account Manager at Answer4u, where she manages key client relationships across a wide range of sectors. With a strong focus on long-term partnerships, Dallas works closely with businesses to make sure our call handling services continue to meet their evolving needs.
She is responsible for onboarding key accounts, overseeing service delivery, and acting as a trusted point of contact for ongoing support and optimisation. Dallas takes a proactive approach, regularly reviewing performance, refining call scripts, and identifying opportunities to enhance the caller experience. Her role helps ensure clients receive a service that feels seamless, personal, and aligned with their brand.
Known for her approachable, solutions-focused style, Dallas builds strong relationships based on trust and clear communication. Her work supports Answer4u’s commitment to delivering reliable, professional call handling services that help businesses across the UK protect their reputation and grow with confidence.
Adam Woodhall - Key Account Manager
Adam is a Key Account Manager at Answer4u, supporting clients to get the very best from our call handling services. Working closely with businesses across the UK, Adam focuses on understanding how each client operates and making sure their service is set up to reflect their brand, priorities, and customer expectations.
He plays a key role in onboarding new accounts, managing day-to-day client relationships, and supporting ongoing service improvements. Adam works closely with internal teams to implement updates, refine call scripts, and respond quickly to changes in client requirements, helping to keep services running smoothly.
Approachable and detail-focused, Adam is committed to delivering a high standard of client care through clear communication and proactive support. His work helps ensure businesses benefit from a reliable, professional service that enhances their customer experience and supports long-term growth.
James Cosgrove - Client Account Manager
James is an Account Manager at Answer4u, supporting clients to get consistent value from our call handling services. Working closely with businesses across the UK, James focuses on understanding how clients use their service day to day and making sure it continues to support smooth customer communication.
He assists with account setup, service reviews, and ongoing updates, acting as a reliable point of contact for clients as their needs change. James works closely with internal teams to coordinate changes, clarify call handling requirements, and help resolve queries quickly and effectively. His role helps ensure services remain accurate, responsive, and aligned with client expectations.
Friendly and service-focused, James is committed to building positive working relationships through clear communication and attention to detail. His work helps businesses feel supported and confident that their calls are being handled professionally, allowing them to focus on running and growing their organisation.
William Menhennet - New Business Manager
William is the New Business Manager at Answer4u, where he supports businesses exploring professional call handling services for the first time. He works closely with prospective clients to understand how they operate and recommend solutions that improve customer experience while reducing pressure on internal teams.
William leads initial conversations, service demonstrations, and onboarding discussions, making sure new clients clearly understand how Answer4u can support their goals. His consultative approach focuses on matching the right service to each business, whether that is improving call response, capturing more enquiries, or presenting a more professional image.
Approachable and commercially focused, William is committed to building strong foundations from the very start of the client relationship. His work helps businesses across the UK confidently move to a reliable, scalable call handling solution that supports growth and delivers a positive first impression.
Adam Roberts - Senior Systems Administrator
Adam is the Senior Systems Administrator at Answer4u, responsible for maintaining the secure, reliable technology that underpins the company’s 24/7 call handling services. With extensive experience across IT management and cyber security, Adam plays a critical role in protecting systems, data, and service continuity for both clients and internal teams.
He oversees infrastructure, system performance, and security controls, ensuring platforms remain resilient, compliant, and fit for purpose as the business grows. Adam leads on cyber security best practice, data protection, and risk management, supporting recognised standards such as ISO 27001, GDPR, and Cyber Essentials. His work helps safeguard sensitive information while keeping services running smoothly around the clock.
Detail-focused and forward-thinking, Adam is always looking for ways to strengthen security and improve system efficiency. Known for his calm leadership and collaborative approach, he works closely with teams across the business to support innovation without compromising reliability. His expertise gives clients confidence that their calls and data are supported by a secure, professionally managed IT environment.
TRIAL
Pay As You Go
Simple, fixed-cost call handling in under 15 minutes.
- Get 24/7 call handling
- Only pay for calls handled
- Fixed cost plans
- Instant notifications
- Go live in under 15 minutes
Bespoke Services
Tailored support matching your in-house process.
- Flexible, scalable packages
- Fully customised call scripts
- Seamless brand experience
- CRM & ticketing integration
- Custom reporting of KPIs
Outsourced Call Centre Service
A dedicated call-centre team, trained on your brand.
- Exclusive fully trained team
- Multi-channel support
- Smooth system integration
- Team & account management
- Specialised onboarding