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Our experience is what makes us different
Give us a call 0800 822 3344

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Answer4u’s reputation as the UK’s leading Telephone Answering Service certainly didn’t happen overnight. Our journey started many years ago and the quality of service principles we set out from day one have been meticulously maintained throughout the continuous growth of our business.

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Case Studies

Click on the logos below to learn how Answer4u has helped each company.

What Our Customers Say About Us

We've helped UK businesses stay ahead of their customer service and sales targets since 2004. Learn how our call handling expertise can help you.

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“Our marketing strategies were clearly working – we just didn’t have the resources to deal with all the enquiries we were generating. It was affecting our return on investment, so we contacted Answer4u.”

 

Nick Sutton, Managing Director
Apple Loans

We train all of our staff to treat the calls from your customers as if they are our own, offering a warm, friendly and personable approach.

Your customers receive a genuine lasting impression of your company’s exceptional customer service and professionalism.

All of your calls are answered via our very own 24/7 UK Call Centre located in Nottingham City Centre, so we can 100% guarantee the quality of the service you receive at all times.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in business since 2004, Answer4u has the experience, team, culture and technology to make your final decision a reassuringly easy one.

We care about your business

Would you like to speak to us to find out more?
Give us a call on 0800 822 3344 or email us via the button below

Meet some of the team

David Chapman

David Chapman
Stuart Wilson

Stuart Wilson
Darren McCowan

Darren McCowan
Charlotte Menhennet

Charlotte Menhennet
Tracy Sharpe

Tracy Sharpe

Customer Service Director

Director of Operations

Director of Marketing

Operations Manager

Finance Manager

Sally-Ann O'Neill

Sally-Ann O’Neill
Haydn Taylor

Haydn Taylor
James Menhennet

James Menhennet
Jack Birch

Jack Birch
Jackie Parkin

Jackie Parkin

Head of Call Centre Operations

Recruitment and Compliance Manager

Resource Planning Manager

Resource Planning Manager

Training Manager

Dallas Dean

Dallas Dean
Adam Woodhall

Adam Woodhall
James Cosgrove

James Cosgrove
William Menhennet

William Menhennet
Adam Roberts

Adam Roberts

Senior Key Account Manager

Client Account Manager

Client Account Manager

New Business Manager

Senior Systems Administrator

The people you and your customers will connect with

We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.

With four weeks of intensive initial one to one Telephone Answering and Call Management training followed by ongoing support and remote monitoring, all of our agents are required to pass every call they answer on the following points:

Confidence

Confidence is an integral part of our training. All of our new agents are put through intensive training and coaching before they are deemed ready to handle live calls on behalf of our clients.


Professionalism

We know that a calm professional tone is important to help keep your call times down and ensure that your clients are treated with the respect they deserve.



Politeness

All our agents are taught to remain calm under pressure, and remain polite in any circumstance. We pride ourselves in being able to handle clients of any nature, and can often help to calm and reassure clients in any situation.

Active Listening

Our agents are trained to use their initiative and critical thinking skills. They know how to capture all necessary detail and are able to uncover additional information that benefits your company.

Data Integrity

Our agents are also monitored on their ability to capture accurate data. We always seek to check spelling and repeat numbers ensuring your leads information is captured effectively.


Special Requests

To accurately portray your company image, we train agents in using your FAQs and agreed scripts. This allows them to provide as much useful and accurate information as possible, ensuring your clients’ needs are always being met.

Our new Inbound Call Management Telephonists are given a ‘call group’ which defines what types of calls they can and can’t receive based on their current skill level.

Once they have proven themselves and achieved the required standards on the lower skilled Call Management groups, they progress in our group structure where complexity of call is steadily increased in line with relevant training.

We Continually Invest In The Latest Call Centre Technology

Technology
– Supporting great people with great technology

By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

Would you like to speak to us to find out more?
Give us a call 0800 822 3344 or email us via the button below

Choosing Answer4u means

Guaranteed Resilience

Guaranteed Resilience

We can confidently offer you an uninterrupted, resilient Telephone Answering Service 24 hours a day, 7 days a week, 365 days a year.

We do this by employing:

  • Separate and diverse fibre internet connections, with different entry points, different providers, and load balancing for maximum efficiency.
  • ISDN30 and SIP telephone technology from separate providers with auto routing and failover to ensure no disruption to service.
  • An instantly deployable home worker disaster recovery solution across multiple disparate locations, dormant and ready to be invoked in the event of a disaster.
  • Full power backup to all systems, including servers, backed by UPS and an on-site Generator on continuous standby.
  • Two independent mail servers with replication to ensure resilience for all call messages.
Telephone

Telephony Technology for the highest service levels

Effective communication is the backbone of our business goals; with this in mind it makes sense to deploy the best telephony equipment on the market at every level.

Our telephony systems include:

  • Future Proof phone systems and advanced noise cancelling headsets.
  • Future Proof PBX phone switch technology to provide a high speed, high quality service.
  • Scalable SIP and analogue line capacity to allow for your unexpected call spikes and seasonal increases in demand.
Backup for peace of mind min

Backup for peace of mind

Having a resilient infrastructure is one thing, but at Answer4u we know that preparation for any event is peace of mind for you.

As a result, we deploy:

  • Auto scheduled physical data backup and software replication.
  • Time and date logging to allow us to return to a specific previous point if required.
  • Virtualisation technology for further increased resilience.
IT support Min

IT support solutions for your business

Your customers’ requirements can change at a moment’s notice, and this requires a high level of business agility. As customers’ requirements evolve so too does the Telephone Answering technology required to support them. Having an in-house highly skilled IT team including Microsoft Certified, Cisco qualified and .NET developers enables Answer4u to provide and develop solutions for our clients’ every need.

Our IT team’s philosophy is, ‘if an IT solution can improve the service we offer to you, and it doesn’t exist, we will build it to your specifications’.

This includes:

  • Customer software integration such as FTP and HTTP post.
  • Web portal access for number control and call statistics.
  • Inbound call agent response to email support.
  • Custom built diary systems which can be updated on an ad-hoc basis.
Software for perfect min

Software for perfect call scripts and full access to your calls

Industry standard scripting software means your telephone answering requirements are mapped out to ensure a seamless call flow. Written by one of our experienced script writers we consistently achieve the perfect balance between efficiency and high quality Customer Service.

Not only do we use advanced software in house to monitor our Call Centre efficiency, we also give you the ability to monitor and quality check your own calls, giving you the peace of mind that we are delivering excellence in all aspects of our service.

We do this by providing:

  • Web portal access to all call statistics in real time.
  • Time stamped call action e.g. 12:01 call ringing at Answer4u, 12:02 call answered.
  • Fully accessible call recordings of up to 7 days (longer periods available on request).
  • Call recordings available to monitor on the move or download to a local device.

Find the package that is right for your business

For all of your call handling needs, Answer4u are your professional telephone answering service.

Whether you need call handling, 24/7 helpdesk support or someone to cover call spikes or seasonal uplifts, Answer4u are your professional telephone answering service. Providing a reliable and effective UK based resource for your company, our services are quick to set up and cost effective to run. We are a trusted partner for your business.

Pay As You Go Answering Services
FREE
TRIAL

Pay As You Go

Simple, fixed-cost call handling in under 15 minutes.

  • Get 24/7 call handling
  • Only pay for calls handled
  • Fixed cost plans
  • Instant notifications
  • Go live in under 15 minutes
Learn more
Bespoke Answering Services

Bespoke Services

Tailored support matching your in-house process.

  • Flexible, scalable packages
  • Fully customised call scripts
  • Seamless brand experience
  • CRM & ticketing integration
  • Custom dashboards & KPIs
Learn more
Dedicated Agents Service

Dedicated Agents

A fully-outsourced call-centre team, trained on your brand.

  • Exclusive fully trained team
  • Multi-channel support
  • Smooth system integration
  • Team & account management
  • Specialised onboarding
Learn more

Don’t forget, you can tailor our services for a comprehensive bespoke call handling solution.

Looking for a little help to find what you require?
Call 0800 822 3344 or email us via the button below