Running a small business often means being the person customers turn to for everything. But being available to your customers does not mean you need to answer every call yourself. With the right [...]
One of the keys to running a successful business is to create efficient sales and customer support teams. That way, you can make sure that calls to your business are dealt with effectively and [...]
During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made after [...]
An after-hours call answering service should do more than pick up the phone when your office is closed.The real test is what happens after someone answers.Can they understand why the caller is [...]
Research shows that when it comes to making judgements about businesses, customers want a personal touch. Known as ‘relationship marketing’, demonstrating interest and care in customers by going [...]
Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing [...]
