Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would[...]
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Looking at those themes, here are five key ways that businesses can get their customer service wrong – along with tips on how to avoid the pitfalls. For small or fledgeling companies, a knock to a[...]
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As your business grows, your turnover should increase, but so too will the elements needed to produce that increase, for example, the right staffing, premises, production equipment and investment[...]
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Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral part of offering excellent customer service,[...]
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In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to[...]
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If you turn the clock back only a few decades ago, you'll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the[...]
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Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as[...]
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Virtual receptionists are the cornerstone of small businesses' success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between[...]
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