What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone[...]
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The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]
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If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad[...]
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Even if your business doesn’t have a receptionist (or a team of virtual assistants), taking phone calls remains a fundamental part of your business. When you take a call with a client, for whatever[...]
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Authority is central to success; people need to perceive you as a credible influencer and expert source of information if they are to trust your judgement, rely upon your services, and ultimately[...]
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