Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

How to Record a Professional Voicemail Greeting

When your staff are engaged with other customers or your business is closed for the day, understanding that a voicemail prompt could be your business's first impression on a caller is crucial.[...]
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The 15-Point Checklist on How to Handle Difficult Callers

As a representative of your business, when you answer the telephone, evaluating the nature of the call and the characteristics of the caller you're dealing with can typically be assessed within the[...]
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Expert Call Screening Tips for Receptionists

Receptionists are often the first point of contact for a business, making their role crucial in creating a positive first impression. In today’s fast-paced business environment, managing incoming[...]
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What a New Survey Tells Us about Business Phone Etiquette

What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone[...]
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Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]
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The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad[...]
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How to Build Rapport Over the Phone

Even if your business doesn’t have a receptionist (or a team of virtual assistants), taking phone calls remains a fundamental part of your business. When you take a call with a client, for whatever[...]
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How to Sound Like an Expert – Without Being One

Authority is central to success; people need to perceive you as a credible influencer and expert source of information if they are to trust your judgement, rely upon your services, and ultimately[...]
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