Getting the right information can make all the difference when it comes to customer interaction. Whether it’s to do with a sale or a query, the way that the conversation is handled is crucial. A[...]
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Taking on a new member of staff to cover excess calls is often a false economy, especially when there are well-established telephone outsourcing alternatives available. Successful solutions include[...]
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Keeping up with the high expectations of your customers can be extremely difficult, especially when those expectations can be so diverse. Unsurprisingly, there has been a definite increase in[...]
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