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Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

25 Years of Jackie: A True Answer4u Legend

Twenty-five years is a long time In 2001, the world looked very different. Mobile phones were getting smaller, the internet was still finding its feet, and nobody had heard of Zoom, Teams or working [...]

Why Picking Up Every Call Kills Productivity (and Your Mental Health)

Running a small business means wearing many hats. But being available around the clock shouldn't be one of them. You might think answering every phone call yourself shows commitment and [...]

The Role of Businesses in Supporting Charities

When it comes to giving to charity there’s always a social responsibility to do what you can, when you can. This is true of individuals but perhaps even more so of businesses. The problem most [...]

What Are the Advantages of Internal Recruitment?

The Why - Is Internal Recruitment Better than External? When looking for somebody to fill a vacant role in your company, hiring from within has several advantages. Many companies – both large and [...]

How to Get the Best Out of Your Team

As a manager, you'll usually be judged by others on your team's output, so you and your organisation must get the best from them. However, one of the most important things to remember is that you [...]

9 Time Management Techniques You Should Practice in the Workplace

We all seem to have our quirks around time management – whether we’re always 30 minutes early for fear of being late or are always late because we underestimate how long things will take, whether we [...]

Deciphering Desks: What Does Your Work Station Say About You?

“If a cluttered desk is a sign of a cluttered mind, of what, then, is an empty desk a sign?” Albert Einstein

Debate Versus Argument in the Workplace

Here’s the thing that isn’t said enough: ‘debate’ is not synonymous with ‘argue’. No doubt you will have come across this in the workplace multiple times, an argument that is masquerading as a [...]

Weird Business Ideas That Worked

How many times have you had a weird business idea? And how many times have you come frighteningly close to letting it slip? Say, at a meeting? We’re guessing you held back because a huge part of you [...]

Interview Questions to Test Creativity and Imagination

We know what you’re thinking, why on earth would a candidate’s imagination matter? Unless of course the job opening is for a children's author or film director?
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