Mark Menhennet
Mark is the co-founder of Answer4u and has over 30 years of experience in the client contact centre industry. He is known for his hands-on leadership style and ongoing involvement in supporting teams across the business. Mark is always on hand to offer guidance and share his expertise, with a strong focus on delivering outstanding customer service. His commitment to service excellence and customer-first principles has shaped Answer4u’s business ethos for more than 20 years, helping clients benefit from reliable, high-quality contact centre solutions.
Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their [...]
Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing [...]
So how do you go about finding the right space for your growing business? Here are a few office space ideas and pointers on the things you need to take into account. Taking your first step into [...]
Growth in business can either revolve around increasing the amount of whatever you’re already doing, or it can be focused on adding new elements to your portfolio. However, whichever way you choose [...]
The word ‘crisis’ may automatically bring with it a certain sense of dread, but with the right amount of planning for the unexpected, companies can face down crisis situations (even if only through a [...]
After completing phase one of the entrepreneurial process (investigation and research) and deciding you want to move ahead with your idea, you now need to move into the crucial second phase – [...]
Everybody has everyday habits, some good and some bad. As a business owner you need to streamline and optimise those habits to become a success. Here are five you need to embrace to keep you on top [...]
