Jackie Parkin
Jackie Parkin is the Training Manager at Answer4u and brings nearly 25 years of experience in the call-handling and contact centre industry. Having started as a call handling agent, Jackie now leads the training department, supporting both new recruits and established team members. She develops and delivers structured programmes to equip agents with the skills and knowledge needed for outstanding customer service. With a strong focus on professional development, Jackie plays a vital role in maintaining Answer4u’s high standards across its 24/7 services.
We know what you’re thinking, why on earth would a candidate’s imagination matter? Unless of course the job opening is for a children's author or film director?
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Whilst it is a much appreciated facility, a water cooler is no longer deemed a ‘perk’ of a job, rather it is an expectation. The modern era of business has seen companies come up with ever more[...]
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