Jackie Parkin
Jackie Parkin is the Training Manager at Answer4u and brings nearly 25 years of experience in the call-handling and contact centre industry. Having started as a call handling agent, Jackie now leads the training department, supporting both new recruits and established team members. She develops and delivers structured programmes to equip agents with the skills and knowledge needed for outstanding customer service. With a strong focus on professional development, Jackie plays a vital role in maintaining Answer4u’s high standards across its 24/7 services.
Imagine running your business without the constant worry of managing HR tasks. Picture freeing up valuable time to focus on growth and innovation while experts handle your human resources. This isn't [...]
What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone [...]
The Why - Is Internal Recruitment Better than External? When looking for somebody to fill a vacant role in your company, hiring from within has several advantages. Many companies – both large and [...]
There are many benefits of business coaching and mentoring in the workplace. Whether you’re mentoring an employee, a colleague, or someone keen to learn from you as they set out on their career path, [...]
A few weeks back we brought you some of the best quotes from the greatest guys in business and promised that soon enough, we’d show off the wit and wisdom of the women too. Well, that day is today [...]
How many times have you had a weird business idea? And how many times have you come frighteningly close to letting it slip? Say, at a meeting? We’re guessing you held back because a huge part of you [...]
We know what you’re thinking, why on earth would a candidate’s imagination matter? Unless of course the job opening is for a children's author or film director?
