Sally-Ann O'Neill
Sally-Ann is the Head of Contact Centre Operations at Answer4u and a former Call Centre Manager of the Year award winner. She joined the business in March 2015 and brings over 40 years of experience in the call handling and contact centre industry. Sally-Ann leads operational teams with a strong focus on service quality, staff development and customer experience, helping clients benefit from reliable, well-managed contact centre solutions that support their day-to-day operations and long-term business growth.
Businesses must do more than sell a great product or service, they must build lasting customer relationships. This is where customer service and customer experience come into play. While they are[...]
Read More…
Offshoring has emerged as a strategic business practice that allows companies to remain competitive and efficient. With global spending on outsourcing reaching over $700 billion in 2023, it's an area[...]
Read More…
To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a wide[...]
Read More…
Out of hours answering service companies offer an invaluable service, ensuring your customers are able to speak with someone who can help handle their query 24 hours a day. Every business will have[...]
Read More…
The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]
Read More…
Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would[...]
Read More…
How Did Nuisance Phone Calls and Cold Calling Become Such a Problem and Why Aren’t They Being Stopped?
Read More…
With the recent unveiling of the iPhone XS and XR, many smartphone users will be considering their next purchase in the world of app-based, internet beaming mobile devices. Apple undoubtedly[...]
Read More…
In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to[...]
Read More…
Having a media response service which offers a significant return on investment is a fundamental part of your marketing arsenal. Managing and tracking how well your campaigns are running, as well as[...]
Read More…
