Sally-Ann O'Neill
Sally-Ann is the Head of Contact Centre Operations at Answer4u and a former Call Centre Manager of the Year award winner. She joined the business in March 2015 and brings over 40 years of experience in the call handling and contact centre industry. Sally-Ann leads operational teams with a strong focus on service quality, staff development and customer experience, helping clients benefit from reliable, well-managed contact centre solutions that support their day-to-day operations and long-term business growth.
The thing which separates the great from the good is very often attention to detail. Here at Answer4u, we strive to be the best in the industry, which is why we take a lot of time in training our [...]
Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily [...]
This week we thought we’d do a roundup of some of the most exciting phone concepts we could find. Will they come to fruition? Is the future going to be like the movies have told us? We answer that [...]
It’s that time of year when we feel like everyone could do with a boost. Summer is being its usual fickle self and the workload is on overdrive. It’s times like these where coffee and cake and [...]
Office morale, especially during the gloomy months of January and February, can hit an all-time low and leave your employees in a slump. To rectify the situation, you first have to notice it and in [...]
It’s fair to say that most professionals nowadays work in an office environment. Whilst our industries differ, office life itself has many similarities, and whether you work for a bank or an [...]
