Sally-Ann is the Head of Contact Centre Operations at Answer4u and a former Call Centre Manager of the Year award winner. She joined the business in March 2015 and brings over 40 years of experience in the call handling and contact centre industry. Sally-Ann leads operational teams with a strong focus on service quality, staff development and customer experience, helping clients benefit from reliable, well-managed contact centre solutions that support their day-to-day operations and long-term business growth.