Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would [...]
Picture your ideal customer - the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and calling your number… but now they are [...]
Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a [...]
Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their [...]
Charlotte Menhennet, Sales Manager at Answer4u, looks at how inefficient diary management may be impacting the productivity of companies across the UK – and suggests why utilising the services of a [...]
David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service...Anyone who still thinks general [...]
Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing [...]
The Why - Is Internal Recruitment Better than External? When looking for somebody to fill a vacant role in your company, hiring from within has several advantages. Many companies – both large and [...]
So how do you go about finding the right space for your growing business? Here are a few office space ideas and pointers on the things you need to take into account. Taking your first step into [...]
So, how should you go about promoting yourself with a limited budget? Here are four approaches to get your brand out there without emptying the bank.You’ve got an amazing product or service, so [...]
