Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you [...]
Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would [...]
Picture your ideal customer - the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and calling your number… but now they are [...]
Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a [...]
Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their [...]
Charlotte Menhennet, Sales Manager at Answer4u, looks at how inefficient diary management may be impacting the productivity of companies across the UK – and suggests why utilising the services of a [...]
David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service...Anyone who still thinks general [...]
Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing [...]
The Why - Is Internal Recruitment Better than External? When looking for somebody to fill a vacant role in your company, hiring from within has several advantages. Many companies – both large and [...]
So how do you go about finding the right space for your growing business? Here are a few office space ideas and pointers on the things you need to take into account. Taking your first step into [...]
