Despite the surge in popularity of emails and digital forms of communication, many customers still prefer the personal nature of telephone calls, particularly when making an initial enquiry with a [...]
Research shows that when it comes to making judgements about businesses, customers want a personal touch. Known as ‘relationship marketing’, demonstrating interest and care in customers by going [...]
The coronavirus pandemic did nothing to slow down the UK property market in 2021, with demand for sales and rentals remaining buoyant. With an influx of new landlords coming into the market – and [...]
In this article, you'll discover how a virtual receptionist service helps start-ups and small businesses present a professional image, capture every opportunity, and provide excellent customer [...]
With statistics suggesting that only three in ten callers leave a message on an answering machine, it is no surprise that 24/7 telephone answering services have become a mainstay of many British [...]
For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around the clock is now the norm. However, 24/7 [...]
Friendly, professional receptionists are often the front-line between businesses and customers. However, when the lines are busy, the office is closed, or when the budget doesn’t stretch to hiring a [...]
As I write this, I’m counting down the days to the end of the second UK National Lockdown – 10 days, IF lockdown is lifted on 2nd December as promised. Who knows if this will be the case, or if so, [...]
A 24 hour call answering service used to be something restricted to big businesses with access to multiple call centres in different time zones. Such expenditure on accommodation, IT, telecoms and [...]
Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are usually accessible to customers on weekdays from [...]
