Getting the right information can make all the difference when it comes to customer interaction. Whether it’s to do with a sale or a query, the way that the conversation is handled is crucial. A 24/7 [...]
Despite the surge in popularity of emails and digital forms of communication, many customers still prefer the personal nature of telephone calls, particularly when making an initial enquiry with a [...]
The coronavirus pandemic did nothing to slow down the UK property market in 2021, with demand for sales and rentals remaining buoyant. With an influx of new landlords coming into the market – and [...]
Starting a business is exciting. It's also a lot of work.You're finding customers, delivering the work, sending invoices, solving problems and generally trying to grow the business. Answering every [...]
With statistics suggesting that only three in ten callers leave a message on an answering machine, it is no surprise that 24/7 telephone answering services have become a mainstay of many British [...]
For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around the clock is now the norm. However, 24/7 [...]
Friendly, professional receptionists are often the front-line between businesses and customers. However, when the lines are busy, the office is closed, or when the budget doesn’t stretch to hiring a [...]
As I write this, I’m counting down the days to the end of the second UK National Lockdown – 10 days, IF lockdown is lifted on 2nd December as promised. Who knows if this will be the case, or if so, [...]
A 24 hour call answering service used to be something restricted to big businesses with access to multiple call centres in different time zones. Such expenditure on accommodation, IT, telecoms and [...]
Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are usually accessible to customers on weekdays from [...]
