If you don't have enough operatives to handle your calls effectively during the working week or you switch your system to voicemail out of hours, your business could suffer the consequences of poor [...]
During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made after [...]
Networks are the vital arteries of today’s business, but they come with a range of vulnerabilities. As increasing numbers of businesses enter the digital era, awareness about potential problems - and [...]
Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances, providing an outsourced service for third parties. [...]
There are always times when you can’t be available to answer the phone. In a world in which rigid office hours are a thing of the past, customers expect to be able to contact businesses 24/7. If [...]
Getting the right information can make all the difference when it comes to customer interaction. Whether it’s to do with a sale or a query, the way that the conversation is handled is crucial. A 24/7 [...]
Despite the surge in popularity of emails and digital forms of communication, many customers still prefer the personal nature of telephone calls, particularly when making an initial enquiry with a [...]
Research shows that when it comes to making judgements about businesses, customers want a personal touch. Known as ‘relationship marketing’, demonstrating interest and care in customers by going [...]
The coronavirus pandemic did nothing to slow down the UK property market in 2021, with demand for sales and rentals remaining buoyant. With an influx of new landlords coming into the market – and [...]
At first glance, 2023 doesn’t look like the easiest year to embark on a start-up, so if you’ve just taken the plunge and gone into business on your own, there are a range of services and tools [...]
