David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service...Anyone who still thinks general [...]
Looking at those themes, here are five key ways that businesses can make customer service mistakes – along with tips on how to avoid the pitfalls. For small or fledgeling companies, a knock to a [...]
Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral part of offering excellent customer service, [...]
In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to [...]
A telephone answering service is a professional service that handles incoming calls on behalf of a business or individual. It acts as an extension of the business, managing calls, taking messages, [...]
Here at Answer4u, we're always pushing how important customer service is. Whether it's how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the heart [...]
Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as [...]
Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily [...]
