Charlotte Menhennet
Charlotte Menhennet is the Operations Manager at Answer4u and has been part of the business since 2011. She began her career delivering frontline customer service, quickly building a strong reputation for her commitment to client satisfaction. In 2016, Charlotte moved into the role of Sales Manager, where she developed extensive service knowledge and supported new clients with a proactive, consultative approach. In 2024, she transitioned into the role of Operations Manager, drawing on her experience across both sales and service delivery to support day-to-day operations and ensure consistently high standards across Answer4u’s call handling and contact centre services.
Most of us know what an in-house receptionist does, but the term virtual receptionist can still feel a little vague. And yet, for many small businesses, it is one of the simplest ways to stay[...]
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Running a small business means wearing many hats. But being available around the clock shouldn't be one of them. You might think answering every phone call yourself shows commitment and[...]
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Customer satisfaction isn't just a metric - it reflects how well your business listens, responds, and supports the people it serves. When customer service is managed by an outsourced contact centre,[...]
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Providing excellent customer support is crucial for any business, but how do you know if your efforts are working? Measuring customer service effectiveness requires a structured approach using key[...]
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The Importance of 24/7 Accessibility in Dental Care In modern dentistry, where patients expect quick, seamless service, dental practices must ensure they're available around the clock. Respected UK[...]
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IT outsourcing is the most in-demand form of business process outsourcing in the UK. The market continues to grow rapidly, with revenue projected to reach $39 billion in 2024. So, what is the current[...]
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The relationship between tenants and property management companies can often be fractious, and communication difficulties are nearly always to blame. From missed appointments to tenants struggling[...]
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Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated[...]
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Business Christmas Party Ideas For Any Budget There is nothing quite like the Office Christmas Party. Not only is it a chance to see people dressed in something other than work wear, but it’s[...]
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Christmas is upon us. The most popular holiday in the Western hemisphere spells a season of good tidings, an increase in mulled wine and the arrival of a bearded man who is not only immortal but[...]
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