Charlotte Menhennet
Charlotte Menhennet is the Operations Manager at Answer4u and has been part of the business since 2011. She began her career delivering frontline customer service, quickly building a strong reputation for her commitment to client satisfaction. In 2016, Charlotte moved into the role of Sales Manager, where she developed extensive service knowledge and supported new clients with a proactive, consultative approach. In 2024, she transitioned into the role of Operations Manager, drawing on her experience across both sales and service delivery to support day-to-day operations and ensure consistently high standards across Answer4u’s call handling and contact centre services.
Any company will understand the importance of keeping an accurate business diary. Effective diary management is a key organisational tool for many businesses and can be the difference between a [...]
Starting a new job doesn’t get any less intimidating the older you get. In fact, nothing gets less scary with age, that’s just a lie we’re told by our parents when we’re 15 to make us feel better [...]
For many businesses both small and large, the benefit of using a call answering service is a no brainer. It effectively deals with overflow, allows your business to be operational 24/7 and can be [...]
Even if your business doesn’t have a receptionist (or a team of virtual assistants), taking phone calls remains a fundamental part of your business. When you take a call with a client, for whatever [...]
If you’ve completed all your business planning, now is the time to move to the third phase of entrepreneurship – start-up. This is the stage where you ‘press play’, and begin trading.
Deterring the Lunchtime Thief... We’ve all been there, a little trip to the fridge - looking forward to your strawberry yoghurt for your mid-morning snack only to find it’s vanished. Poof. Gone.
Productivity is a quality that is often paired with success. When you think of a successful day, it’s often one where you’ve been productive – you’ve achieved a number of objectives and you’ve [...]
The first impression you give to your customers is the one that lasts the longest. If a customer can’t reach your company over the phone, you’re going to be fighting an uphill battle in that sales [...]
