Charlotte Menhennet
Charlotte Menhennet is the Operations Manager at Answer4u and has been part of the business since 2011. She began her career delivering frontline customer service, quickly building a strong reputation for her commitment to client satisfaction. In 2016, Charlotte moved into the role of Sales Manager, where she developed extensive service knowledge and supported new clients with a proactive, consultative approach. In 2024, she transitioned into the role of Operations Manager, drawing on her experience across both sales and service delivery to support day-to-day operations and ensure consistently high standards across Answer4u’s call handling and contact centre services.
Despite the surge in popularity of emails and digital forms of communication, many customers still prefer the personal nature of telephone calls, particularly when making an initial enquiry with a [...]
The coronavirus pandemic did nothing to slow down the UK property market in 2021, with demand for sales and rentals remaining buoyant. With an influx of new landlords coming into the market – and [...]
Starting a business is exciting. It's also a lot of work.You're finding customers, delivering the work, sending invoices, solving problems and generally trying to grow the business. Answering every [...]
With statistics suggesting that only three in ten callers leave a message on an answering machine, it is no surprise that 24/7 telephone answering services have become a mainstay of many British [...]
For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around the clock is now the norm. However, 24/7 [...]
Friendly, professional receptionists are often the front-line between businesses and customers. However, when the lines are busy, the office is closed, or when the budget doesn’t stretch to hiring a [...]
As I write this, I’m counting down the days to the end of the second UK National Lockdown – 10 days, IF lockdown is lifted on 2nd December as promised. Who knows if this will be the case, or if so, [...]
A quick Google search will bring up dozens, if not hundreds of virtual receptionist and call answering services, some of which will provide an after hours call answering service in the evening (5 PM [...]
When people talk about virtual receptionists, they tend to mention the obvious benefits.You don't miss calls. Your customers get an answer. You don't need to hire another staff member.All true. But [...]
Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you [...]
